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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Blog Posts eBooks Events News Success Stories Videos

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Six Factors to Consider When Replacing Technology Equipment

Replacing technology doesn’t have to be stressful. With the right plan, companies can cost-effectively update their devices with minimal disruption.


Time to replace your enterprise hardware or software?

 

Broken, outdated and unsupported equipment are frustrations that all businesses have to deal with at some point or another. If a company has determined that replacing the equipment is the right choice, what can they expect before, during and after the transition?

1. The Money Factor

To lease or to buy, that is the question. It’s a big question when considering full-scale enterprise mobility devices because the cost can vary greatly. Depending on the size of a company and the number of devices, POS systems or AIDC equipment needed, leasing may be a more cost-effective choice.

As technology innovations occur more rapidly and product lifecycles continue to shorten, many customers may find a mobility‐as‐a‐service (MaaS) subscription service to be a great option. MaaS is a customized package of product and service needs rolled into a single, predictable monthly payment, and includes such things as procuring devices, configuring them, deploying them, and maintaining/servicing them. As a subscription-based service, it dramatically reduces upfront capital costs and streamlines the deployment and maintenance process.

Buying devices outright can be a good option for smaller operations that only need a few pieces of equipment, particularly if they’re rugged devices that will last quite some time.

2. Team Buy-In

Nothing’s going to fly if the team isn’t on board. A company’s IT team and engineers, in particular, should be supportive of the new technology, devices, and equipment. Ideally, they’ll be involved in the research and testing of potential new devices to give recommendations on what would work best for employees and what could potentially improve employee performance.

End-users also need to be comfortable with the change. If possible, consider a pilot/testing period where employees can try out the device. Big changes may be met with resistance. Does the new technology function similarly to the equipment the employees were familiar with? Does it use the same operating system? Is it ergonomic, and a comfortable weight and size? Will the battery life last an entire shift? Employees who will be using the equipment on a daily basis will care about these details.  

3. Choosing a Device

Aside from making sure the team likes the new equipment, practicality plays a role in device selection as well. Companies should look for devices that will support multiple operating systems with a years-long OS roadmap. The last thing a company wants is to purchase a bunch of shiny new devices only to find out they don’t support the latest OS updates after only a few months.

That brings up the question: Is new the only way? Or is a refurbished device just as good? As long as the refurbished device is still compatible with the current OS (and its near-future evolutions) and meets all compliance standards, it’s fine to save some cash and go with a refurbished option.

When considering a refurbished device, pay attention to:

  • The retailer’s reputation
  • The condition the equipment arrives in (inspect the equipment ASAP upon receiving it)
  • The warranty and return policy (hint: the longer, the better)
  • The price point (if a new device is only nominally more, it may not be worth it to upgrade)

4. Choosing a Provider

When working with an enterprise technology provider, consider all the factors involved with the purchase. Companies should look for a reseller that is financially sound and has a good reputation, of course, but also ask about post-purchase support options, the financial arrangements and process, and the provider’s coast-to-coast depot operations.

The provider should be able to give long-term support through all aspects of enterprise mobility, including staging, kitting, configuration, in-warranty logistics support, out-of-warranty repairs, scaling operations, etc.

5. The Deployment Plan

Once the replacement devices are on-site, the next step is to roll it out to employees and get them up-to-speed quickly. Companies can benefit from having a solid deployment plan and schedule organized to keep it a smooth process and minimize surprises.

Determine whether the provider will be helping to deploy and install the technology or whether it will be an internal process. If the vendor is helping with deployment, find out their depot footprint — it’s good to work with providers that have multiple warehouses in close proximity to keep shipping costs down and turnaround times shorter. And as always, strong communication with employees and with the provider are vital.

6. What to Do with the Old Equipment

Replacing equipment does not mean throwing the old stuff in the garbage (in fact, that’s likely illegal). Instead, companies can benefit from repurposing old devices in other departments, or participating in a trusted buyback or disposal program. Technology providers can help determine the best use for older, broken or outdated equipment.

Ready to replace your outdated hardware? Contact us to figure out your next steps and get the process rolling smoothly.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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