TRG ("we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Notice explains when, why, and how TRG collects, uses, shares, and stores personal information. By accessing or using this website, www.trgsolutions.com, and its related sites (collectively, the “Site”) and by sharing your information with us in any other manner, you agree to the Privacy Notice as outlined below. If you do not consent to the practices described in this Privacy Notice, please follow the instructions below in “Changing Your Privacy Preferences” and do not access or use the Site thereafter.
What Information We Collect and How We Collect and Use It
Personal Information. We collect and store any information you provide to us through the Site, through interactions with our team, through registration at events and trade shows in which we participate, or given to us in any other way. This includes information that can identify you (“personal information”), such as your first and last name, telephone number, title, banking, credit card and other payment-related information that you provide to us, and Internet Protocol (IP), postal and email addresses and other contact information. We also collect information regarding the products and/or services you request.
We use this personal information to provide you with the products and services you request, to process payment for your purchases, to communicate with you, to provide regular updates on our products and services, to respond to your questions and comments, to provide advertisements on the Site or elsewhere online that match your interests, to measure your engagement with the Site and interest in our products and services, and to otherwise customize your experience with us and our Site. Some of the information you provide to us through the Site may be necessary to support your participation in the activities you select, such as submitting an inquiry or request or logging in to our e-commerce portal. It is completely optional for you as to whether you engage in these activities. Depending upon the activity, some of the information we ask you to provide is mandatory for you to continue with that activity and some is voluntary. If you decline to provide information to us, or if you provide erroneous or incomplete information, it may not be possible for you to gain access to certain parts of the Site, complete certain tasks, or for us to respond to your inquiries or requests.
Non-Personally Identifiable Information. We may also automatically collect certain information about your visit to the Site that cannot identify you personally, such as the type of device and web browser used to access the Site (i.e., Google Chrome, Firefox, Safari, or Internet Explorer), approximate location from which the Site is accessed, the date and time the Site is accessed, the pages accessed while on the Site, and the address of the website from which you linked directly to the Site, if any.
This information is used, among other things, to help improve the Site, analyze user engagement with the Site and trends, and administer the Site. This information may also be used and shared with our Vendors (as defined below) for the purpose of providing an overview of engagement and activity on our Site to improve our user experience and products and services.
Cookies
This Site uses cookies. A “cookie” is a small data text file containing an identifier, a string of numbers and letters, that is sent by a web server to your web browser where it is stored, if your web browser permits. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies are used to help improve your browsing experience by recognizing your browser as a previous visitor and saving any preference that may have been set while visiting the Site, eliminating the need for your repeated entry of the same information, and by helping us customize the content and advertisements provided to you on the Site and on other websites across the Internet. Non-personally identifiable information is collected through our use of Cookies, Google Analytics, Google AdWords, and similar technologies, which are subject to change from time to time at our sole discretion without notice. You can choose to accept or decline cookies. Most web browsers automatically accept cookies unless you modify your settings to decline them. If you choose not to accept cookies you may not be able to utilize these features and may have a negative impact on the usability of the Site. You can delete cookies already stored on your computer through your web browser.
With Whom We Share Your Information
We will not rent or sell your information, but the collection, transfer, storage, and processing of your information may be undertaken by our Vendors for purposes of completing certain tasks and providing services and products to you on our behalf, including but not limited to communicating with you, storing your information in a Customer Relations Management database, and analyzing use of the Site to improve its functionality. When we do use Vendors, we disclose only the information necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not use for their own purposes. In addition to the contract in place between TRG and the Vendor, the Vendor’s collection and use of information is governed by its own privacy statement. We may also disclose personal information to companies related to or under common ownership with TRG. We may also disclose company-related personal information, such as the name and title of a company’s representative, with trusted partners such as manufacturers for the limited purpose of collaborating with the partner to provide you a product or service. We may also disclose personal information to the extent required by law or in the good-faith belief that such action is necessary to (a) comply with the law or (b) protect and defend the rights or property of TRG.
Third-Party Sites and External Links
This Privacy Notice does not apply to third-party websites that may be accessed via links included on this Site and TRG is not responsible for those websites. You should examine the privacy statements posted on those third-party websites to understand their procedures for collecting, using, and disclosing personal information.
Changing Your Privacy Preferences
To exercise your rights regarding your personal information, please contact us by using the information in the “Contact Us” section below. You have the right to access, correct, or delete your personal information that we maintain. To comply with your request, we may ask that you verify your identity. Please note that we will acknowledge and follow any changes to your privacy preferences as of the date of the last modification to this Privacy Notice but may not be able to implement such changes with respect to information already used or transmitted in the past in reliance on the terms of this Privacy Notice. If you are contacted by one of our Vendors on our behalf, for example, with a regular update on our products and services, the Vendor may also have the ability to change your privacy preferences to the extent that you wish to “unsubscribe” from such communications.
Visiting our Site from Outside the United States
TRG processes personal data as a Controller as defined in the General Data Protection Regulation (Regulation EU 2016/679). When you submit personal information to us through this Site, through engagement with our team, or otherwise, you understand and agree that this information may be transferred across state or national boundaries and may be stored and processed in any of the countries and locations in which TRG and our Vendors maintain web servers or offices, including, without limitation, the United States. By using our Site and providing us with your information you are consenting to such transfers. If you are visiting our Site from outside the United States, please be aware that your information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your information will at all times continue to be governed by this Privacy Notice.
Children Under the Age of 16
Our Site is not directed at children. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us by using the information in the “Contact Us” section and we will take steps to delete such personal information from our systems.
How We Protect Your Information
TRG recognizes and appreciates the importance of responsible use and protection of your information, and has implemented appropriate physical, technical, and managerial safeguards to protect your information, but no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will only retain personal information collected from you for a limited period of time and only as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law.
Changes to this Privacy Notice
We reserve the right to update this Privacy Notice from time to time at our sole discretion. Your use of this Site will be subject to the most current version of the Privacy Notice at the time of such use. All changes are effective as soon as they are posted. Your continued use of the Site following updates to the Privacy Notice constitutes your acceptance and agreement to be bound by the updated Privacy Notice.
Contact Us
To exercise your rights regarding your personal information, or if you have questions regarding this Privacy Notice or our privacy practices please contact us:
31390 Viking Parkway
Westlake, Ohio 44145
info@trgrepair.com
(440) 250-9970
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the European Economic Area (EEA), you have the right to lodge a complaint with the competent supervisory authority.
ADDITIONAL IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
Last Updated: August 13, 2020
Under the California Consumer Privacy Act (“CCPA”), we are required to notify certain California residents about our collection, use, and disclosure of their personal information (whether collected through this website or otherwise). In this section of our Privacy Notice, and in accordance with the CCPA, “personal information” includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.
In this section of our Privacy Notice, and in accordance with the CCPA, “personal information” includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.
With respect to such personal information, we may collect and utilize personal information directly or through our affiliated companies or Vendors for the following business or commercial purposes (as those terms are defined in applicable law):
- providing the Services (e.g., account servicing and maintenance, customer service, analytics, and communication about the Services);
- for our operational purposes or those of our affiliated companies or Vendors;
- auditing consumer interactions on our site;
- detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
- bug detection and error reporting;
- customizing content that we or our Vendors display in relation to the Services;
- improving our existing Services and developing new services (e.g., by conducting research to develop new products or features);
- other uses that advance our commercial or economic interests, such as communicating with you about relevant products and services available to you from third party partners; or
- other uses about which we may notify you from time to time.
Categories of Personal Information that We Collect, Disclose, and Sell
Below please find the categories of personal information about California residents and information regarding our collection, disclosure, and sale to our affiliated companies, Vendors, third parties, or service providers for business and commercial purposes:
| Categories of Personal Information |
Do we collect? |
Do we disclose for business purpose? |
Do we sell? |
| NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. |
Yes |
Yes |
No |
| CUSTOMER RECORDS: Paper and electronic customer records containing personal information, such as name, signature, social security number, Signature, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, , employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. |
Yes |
Yes |
No |
| PROTECTED CLASSIFICATIONS: Characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information. |
No |
No |
No |
| PURCHASE HISTORY AND TENDENCIES: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Yes |
Yes |
No |
| BIOMETRIC INFORMATION: physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including DNA, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. |
No |
No |
No |
| USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement. |
Yes |
Yes |
No |
| GEOLOCATION DATA: Precise geographic location information about a particular individual or device |
Yes |
Yes |
No |
| AUDIO/VISUAL: Audio, electronic, visual, thermal, olfactory, or similar information. |
No |
No |
No |
| EMPLOYMENT HISTORY: Professional or employment-related information. |
Yes |
No |
No |
| EDUCATION INFORMATION: Information that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99). |
No |
No |
No |
| PROFILES AND INFERENCES: Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
No |
No |
No |
Using Personal Information Subject to CCPA
In addition to the permissible uses described elsewhere in this Notice, we will only use your personal information to the extent permitted by law. Most commonly, we will use your personal information in the following circumstances:
- Where you have provided consent to the use;
- Where we need to use it to perform the contract we are about to enter into or have entered into with you;
- Where we need to comply with a legal or regulatory obligation;
- Where it is in our legitimate interests, including our commercial interests. When using personal information in these circumstances, we consider and balance potential negative impacts on you and your rights to the extent required by applicable law before using your personal information.
California Residents’ Rights
California law grants certain rights to California residents and imposes restrictions on particular business practices as summarized below. California residents have the right to request that we disclose to you what personal information we collect, use, disclose, and sell about you.
Do-Not-Sell
California residents have the right to opt-out of any sale of your personal information. We do not sell personal information about California residents.
Verifiable Requests for Copy, Deletion and Right to Know
Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months (please see ‘Submitting Requests’ below for instructions about how to exercise your rights):
Deletion
The right to request deletion of your personal information that we have collected about you, subject to certain exemptions, and to have such personal information deleted, except where otherwise limited by law;
Copy
The right to request a copy of the specific pieces of personal information that we have collected about you in the prior 12 months;
Right to Know (Collection)
Where we have collected your personal information, you have the right to request that we disclose to you certain information about how we have handled your personal information in the prior 12 months, including the categories of personal information collected, categories of sources of personal information, business and/or commercial purposes for collecting personal information, and the categories of third parties/with whom we have disclosed or shared your personal information. We do not collect your information for sale to third parties.
Submitting Requests
You may exercise your rights by contacting us:
31390 Viking Parkway
Westlake, Ohio 44145
info@trgrepair.com
(440) 250-9970
We will respond to your requests within 45 days, unless additional time (up to 45 more days) is needed, in which case we will let you know.
When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or, if you have set up an account on our website, we may ask you to sign in to your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your personal information, we will only complete your request when we are satisfied that we have verified your identity to a reasonably degree of certainty.