What is airline endpoint management?

Airline endpoint management is the full lifecycle management of the devices airline teams use above and below the wing, from procurement and deployment through support, repair and secure retirement. That includes gate scanners, check-in kiosks, bag tag printers, rugged handhelds, RFID readers, mobile printers, crew tablets and pilot EFBs.

Does TRG support pilot EFBs?

Yes. TRG manages EFB hardware, updates and accountability through Unified Endpoint Management, secure lockers with badge check-in and check-out and spares that keep tablets ready for every trip. The airline holds its EFB authorization under FAA Advisory Circular 120-76E, and TRG's processes are designed to support your EFB program, not approve or authorize it.

Can TRG manage devices from multiple manufacturers?

Yes. TRG is device-agnostic and supports endpoints from any manufacturer. For one leading global airline, TRG manages nearly 100,000 IT assets from more than 100 manufacturers in a single custom ServiceHub® portal.

How does TRG keep spares available at airline hubs?

TRG stages pre-configured spare pools at or near your hubs and stations, so a failed device is swapped on site instead of shipped. Failed units go to TRG facilities for repair, and in-warranty units are routed to the OEM for warranty service.

Does TRG replace manufacturer warranties?

No. TRG works alongside your manufacturer warranties. In-warranty units are routed to the OEM for warranty repair and TRG repairs out-of-warranty units itself, so you keep the coverage you already paid for.

Does TRG support airline operations outside the US?

Yes. TRG has 17 global facilities across the US, Canada, UK, Europe and Latin America. For a leading global airline, TRG has deployed more than 10,000 new devices across the US, Mexico, AsiaPac and Europe.

Managed IT Services for Airlines

A Dead Scanner at the Gate

Boarding stalls when a gate scanner or bag tag printer fails 20 minutes before departure. Your agent can't wait in a ticket queue.

POURQUOI C’EST IMPORTANT

Pre-configured spares staged at the station and 24/7 support get the gate back online before the door has to close.

Ramp Devices Take a Beating

Cold, rain, de-icing fluid and drops on the tarmac wear out rugged handhelds and RFID readers faster than any office device.

POURQUOI C’EST IMPORTANT

TRG repairs out-of-warranty units, routes in-warranty units to the OEM and keeps a ready-to-ship spares pool so the ramp never runs short.

EFBs Out of Date or Unaccounted For

Pilot EFBs that miss an update or walk off between trips create gaps your EFB program has to explain.

POURQUOI C’EST IMPORTANT

Unified Endpoint Management keeps every EFB updated and tracked, and secure lockers with badge check-in and check-out keep every tablet accounted for.

No Spares at the Station

When the nearest replacement is a shipment away, one failed device can take a position out of service for days.

POURQUOI C’EST IMPORTANT

TRG stages spares at or near your hubs and backs them with 17 global facilities for repair and replenishment.

A Mixed Fleet With No Single View

Hundreds of device models from dozens of manufacturers, tracked across spreadsheets and vendor portals that don't talk to each other.

POURQUOI C’EST IMPORTANT

For one airline, TRG manages nearly 100,000 IT assets from more than 100 manufacturers in one custom ServiceHub® portal.

Your passengers check their bags. We check everything else.

Capacité	TRG (Partenaire du cycle de vie)	MSP générique	OEM Direct Only
Device-agnostic support for handhelds, kiosks, printers and EFBs from any manufacturer	✓	Limité	Own brand only
Pre-configured spare pools staged at hubs and stations	✓	✗	Advance exchange
24/7 support through every bank of flights	✓	✗	Varies by OEM
Full lifecycle management with OEM warranty coordination	✓	Partiel	Warranty repair only
EFB update tracking and badge-controlled accountability	✓	Limité	Device only

Airline Endpoint Management

Airline Endpoint Management. Defined.

What TRG Provides for Airline Operations