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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Terminal Emulation Software Improves Efficiencies for a Global MRO Supplier

When a global MRO supplier needed to optimize device functionality and reporting performance, they turned to TRG’s terminal emulation software support.

Solutions to Increase Mobile Productivity & Connect Mobile Workers

 

CUSTOMER SINCE: 2010

DESCRIPTION: Leading Supplier of MRO Products & Solutions

SERVICES:

  • Software Development
  • Depot Repairs
  • Device Procurement
  • Equipment Rentals
  • Staging, Kitting & Deployment
  • Spares Pool Management
  • Help Desk Support
  • Online Asset Management via ServiceHub
  • Onsite Support

PRODUCTS:

  • Mobile Computers 
  • ​Printers
  • Tablets
  • MDM Licenses
  • Media & Consumables

The world’s leading supplier of MRO products and solutions serves end users in nearly all markets through a multi-channel distribution method. With more than a dozen distribution centers, they rely on an array of devices to manage the complex inventory requirements of nearly 30,000 products. By understanding the unique applications within a specific industry, they are able to offer choice, convenience and expertise to meet customer needs.

The company’s industrial supplies are fundamental to the assembly process in industrial motion, fluid power, flow control and other automation technologies. It’s critical for MRO supplies to be stocked at the appropriate level. If a part is exhausted at a facility, production can be halted resulting in a huge financial loss for their customers.

As a support and supply hardware distributor, they have an internal sales department and a fulfillment division to serve customers. Their internal sales team has several unique requirements in order to accurately quote customers, while their fulfillment division is responsible for maintaining proper inventory levels for thousands of products in across 430 service centers. The distinct needs of these two divisions create inefficiencies and challenges with equipment management. The complexity of their business requires an enterprise mobility partner who can keep their internal operations aligned and effectively support their customers.

The company turned to TRG, who could offer a wide variety of both new and refurbished equipment—scanners, mobile computers, industrial printers and other rugged devices—and provide a comprehensive suite of lifecycle management services to more seamlessly maintain the fleet.

Learn how TRG supports this customer with device procurement, configuration and staging, migrations, onsite repair services and more.

Distribution Center Solutions to Eliminate Inefficiencies

Distribution centers are under heightened pressure to optimize their operations and speed up order fulfillment. The customer operates distribution centers located across four continents and places an emphasis on fast, accurate fulfillment to achieve the critical role of MRO supplies. The right equipment and asset management strategy ensures each facility can contribute to the enterprise’s success.

Break/Fix Support for Legacy Devices

The customer initially turned to TRG for break/fix support for legacy devices at their distribution centers. TRG helped extend the life of older equipment to maintain device and data continuity. As the equipment aged, additional maintenance and repairs led to a contract for repair services. This later grew to include managed logistics which allowed the customer to focus on MROs instead of managing repairs.

TRG has also supported them through several significant upgrades. As 5G networks started to rollout, providers began announcing they were working to free up bandwidth by phasing out 3G networks. With a sunset date of February 2022, TRG helped the customer get ahead of this by working with them to upgrade their fleet to 4G.

Windows to Android Migration

The transition from Windows to Android was another obstacle as Microsoft had ended support for all remaining versions of Windows. They were able to smoothly navigate without having to leverage their own IT team. Any issues that arose while migrating apps or coding/ re-coding software were resolved by utilizing TRG’s bench.

Device Continuity for Consistent Reporting

As equipment from various manufacturers reached end of life, the customer needed support purchasing and servicing their legacy equipment to maintain device continuity, which is crucial for consistent reporting. They partnered with us to purchase several hundred devices ranging from commercial grade to rugged. By capitalizing on TRG’s comprehensive suite of lifecycle management services, they were able to streamline device management and operations efficiently.

With device continuity a priority, the customer purchased a mix of pre-owned, refurbished and brand-new devices with TRG's guidance. The new equipment is covered under manufacturer’s warranty and the service contract supports pre-owned and refurbished devices. By leveraging TRG's wide breadth of services the customer is able to have all solutions in their enterprise sourced, procured and supported by a single point of contact.

Customer Service Hub for Efficient Repairs

Equipment repairs are managed through TRG's Service Hub, a proprietary solution developed in-house by TRG where customers can submit repairs and track progress in real-time, providing them a single pane of glass for their workflow.

TRG manages all the customer’s devices in need of service. This ranges from performing on-site printer repairs to overseeing issues covered under warranty.  When equipment needs to be shipped out for repairs, TRG manages the logistics by coordinating directly with the manufacturer, leaving the customer free to stay focused on their internal priorities. Once the repairs are completed the devices are returned to TRG where a technician inspects and tests the equipment before returning it back to the customer's warehouse.

Terminal Emulation Software: Connecting Mobile Workers with Host Systems

With thousands of parts that support industrial machines across numerous industries, the customer’s sales reps operate in challenging environments and have unique requirements while in the field. Access to real-time, customer-specific data ensures they can provide accurate pricing in an instant. Sales reps often operate devices in extreme conditions such as underground warehouses or mines, so devices must be able to pull product information and pricing in offline mode.

Custom Sofware Development

To effectively run their devices under these conditions, the customer determined that custom software development was needed. Prior to working with TRG the customer had engaged a third party to write this code, but they did not retain ownership over the intellectual property. With time, this became an issue when updates or fixes were needed.

Throughout the course of a year and half, TRG dedicated more than 3,500 hours to provide the customer with new code that they could own entirely. The software was written in a way to make it easier for the customer to manage and maintain internally, ensuring their operations wouldn’t continue to rely on improvements from a third party. The custom development work gives devices the capability to provide live lookups with real-time pricing for each individual customer they service.

Device Management to Support a Global Enterprise

TRG also sources, procures and supports equipment that is essential to keeping the customer’s enterprise efficient. Swift on-site repairs keep the printers in their warehouses operational while avoiding costly downtime. TRG’s media and consumables team provides the customer with complete solutions for all packaging, identification or tracking label needs.

TRG configures and kits all new hardware for new hires, then ships it directly to the employee preloaded with all software required. Since moving this task from in-house teams to TRG, the customer has freed up valuable internal resources. Additionally, TRG manages the recovery of company devices when employees separate from the company.

Find a Partner with a Comprehensive Breadth of Services

For over 10 years, TRG’s breadth of services has allowed the customer to support their complex enterprise on multiple fronts with just one point of contact. For all procurement, device buyback, software development or on-site repair need – they only have one call to make, and they know that TRG will be on the line and ready to help. Partnering with TRG gave the customer the resources and expertise to solve numerous issues during the course of this relationship.

 
Contact us today to learn more about ways our terminal emulation software and other enterprise mobility services can help your enterprise.

ABOUT TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way.

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