What does ServiceHub® help teams manage?

ServiceHub® helps teams manage repair tickets, service requests, endpoint status, device history, spares pool inventory, orders, analytics and custom reports.

Can ServiceHub® track devices from different brands?

Yes. ServiceHub® is designed to provide endpoint analytics regardless of brand or device type, which makes it useful for mixed enterprise technology fleets.

How does ServiceHub® support repair workflows?

Users submit a request, ship the endpoint to TRG, track receipt and repair progress, then receive the device back or return it to a spares pool.

Can ServiceHub® integrate with other device management systems?

ServiceHub® is capable of API integration with other leading device management systems, helping organizations create a more unified source of truth.

Who should use ServiceHub®?

ServiceHub® is best for IT, operations, procurement and service teams that manage business-critical endpoint fleets and need better visibility into repairs, inventory and lifecycle performance.

ServiceHub® IT Asset Management Portal

One portal for repair tickets, device tracking, endpoint analytics, orders, spares pool visibility and custom reporting across your enterprise technology fleet.

ServiceHub® by TRG is a centralized IT asset management portal that helps enterprise teams submit service requests, track endpoint repairs, monitor device status, manage spares pool inventory, place orders, review repair history and run custom reports from a single source of truth.

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Devices Under Management

Enterprise Customers

Global Facilities

Support Coverage

What is ServiceHub®?

Quick Answer

ServiceHub® is TRG’s centralized technology management portal. It helps enterprise teams submit repair requests, track endpoints in real time, manage spares pool inventory, place orders, review repair history and create custom reports from a single source of truth.

/ Why Teams Use It

ServiceHub® gives IT and operations teams better endpoint visibility.

Get the insights your team needs to make better informed decisions, track repairs and execute custom reporting without relying on disconnected systems.

Ticket Visibility

Repair Ticket Management

Submit service requests, receive confirmation numbers and track each repair from receipt through completion.

Asset Tracking

Real-Time Device Tracking

Get full visibility into where your endpoints are in the repair, replacement or spares pool process.

Fleet Intelligence

Endpoint Analytics

Review repair history and identify devices with recurring issues that may need to be upgraded or replaced.

Reporting

Custom Reporting

Run reports that support procurement, operations, finance and technology lifecycle planning.

Who is TRG's ServiceHub® for?

ServiceHub® is built for organizations that manage large fleets of endpoints, including rugged devices, handhelds, scanners, tablets, printers, payment devices and other business-critical technology.

Common users include IT asset managers, endpoint administrators, operations teams, procurement teams, finance stakeholders, field service teams, retail teams, logistics teams, manufacturing teams and service providers managing technology for clients.

TRG technician evaluating and repairing an enterprise endpoint device

/ The Process

How ServiceHub® Repair Management Works

A simple workflow for submitting repair requests, tracking progress and keeping endpoint inventory moving.

Submit a Request

Ship the Endpoint

Send the device to TRG and receive status updates when it is received and processed.

Track Repair

Follow the repair progress while TRG technicians evaluate, repair and test the endpoint.

Return or Store

Receive the repaired device at your location or return it to your updated spares pool.

/ Capabilities

Centralize the technology lifecycle in one portal.

ServiceHub® gives your team a more connected view of repairs, orders, assets and lifecycle performance.

Unified Data

Single Source of Truth

ServiceHub® can integrate with other device management systems through API workflows, helping teams reduce fragmented records.

Inventory Visibility

Orders and Inventory

Place orders, view inventory status and manage spares pool workflows that keep operations moving.

Lifecycle Planning

Lifecycle Decisions

Use repair history and reporting to identify problem devices, plan upgrades and improve endpoint performance over time.

/ FAQ

Frequently Asked Questions

Let’s get to work.

Talk to a TRG ServiceHub expert.

Need better visibility into repair tickets, device tracking, endpoint analytics, spares pool workflows or custom reporting? Fill out the form and we’ll take care of the rest.

Need immediate assistance?
Call us at (877) 852-8740.