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Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

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When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

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Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Maximize Your Devices for a Seamless Shopping Experience

You’ve embraced an omnichannel retail strategy. What can you do to take it further? Learn how retail analytics software levels up your results. 

Retail Device Management Doesn’t Have to Be Hard 

 

Zebra-OmnichannelOmnichannel retail is driven by a clearly defined goal: to deliver the seamless shopping experience customers crave and demand. Nothing less will do with consumers now able to shop anywhere, at any time. If it’s difficult or clunky, they’ll go to where it’s easier to get what they want. 

Retail device management, and Unified Endpoint Management (UEM) in general, supports this effort by maintaining, optimizing and maximizing the fleet of devices used to ensure customers have smooth sailing on their individual buyer’s journey.  

Reaching customers across every channel, using technology to gain clear visibility into inventory and empowering working associates are all key aspects of implementing a comprehensive omnichannel retail strategy. And these facets all rely on properly operating systems and hardware.  

Without the support to keep your technology and devices in good working order, gaps could appear in the experience you’re offering to your customers. If your network is down, or off-line devices impact the ability to serve the customer, all of your planning and effort could go to waste.  

Let’s examine how retail device management reinforces your ability to deliver that seamless shopping experience consistently and reliably. 

Stay Ahead of the Curve: No matter your level of tech adoption, modernizing with MDM services and providers alleviates the pain of upgrading your enterprise mobility fleet.  

A Seamless Shopping Experience Relies on Functioning Devices 

Omnichannel is all about delivering seamlessness. If that’s not present in how you support your technology, it will be evident to customers. This can take shape in many different forms. 

Maybe the in-store WiFi is down and onsite consumers can’t easily access online reviews of a product on your shelves. If an associate’s mobile device is malfunctioning or lacks connectivity, the customer could be frustrated by their inability to help. Inconsistent or poor device performance can lead to longer lines or wait times, the inability to find the exact product (or where to get it) and added friction in the entire experience.  

Erasing these friction points and containing the disruption they might cause allows retailers to capitalize more fully on their investments in omnichannel strategy. Proper omnichannel support means customers are less likely to experience the frustration of not being served properly due to technical issues. They won’t see the details needed to ensure a smooth experience — they’ll just enjoy the process.  

Ongoing retail device management centers around a three-pronged approach: 

  • Preventive/Proactive Maintenance — The best way to avoid unexpected downtime from device failures is to monitor their performance in an ongoing fashion. Tracking expected battery life, using a management partner to handle software updates, and tapping into analytics can head off major problems before they develop. 

  • Repair — Inevitably some devices will experience breakdowns. Also, accidents happen. Do you have a gameplan to expedite repairs or a partner that makes it easy to ship in replacements? Have you developed a spares pool you can lean on in the meantime?  

  • Troubleshooting — Does your UEM partner have robust self-help or on-call technical support that can alleviate unforeseen problems? Finding solutions for inadequate device performance on site or intermittent network issues could be as simple as conducting an audit. Does your strategy include these options? 

Working with the right UEM partner supports each of these pillars of retail device management. This smooths out potential problems before or as they happen and makes maintaining omnichannel momentum easier. 

Which Side Are You On? Navigating the omnichannel vs. multichannel divide can be challenging. Learn how integration and strategy make all the difference. 

Seamless Shopping Experiences? We Do That 

Creating seamless shopping experiences isn’t easy, but with TRG you can make it look that way. A frictionless customer journey requires cohesion of strategy and a commitment of resources — and ongoing support to make any inconsistencies appear on the back-end of operations only. No retailer can afford downtime or subpar device performance when implementing an omnichannel strategy.  

We’re the largest third-party service provider in the industry, so you know we’ve got you covered. TRG’s comprehensive managed services for the repair, maintenance and logistical support of retail devices encompass a vast range of device types. We also work with the major brands in the space — you name it, we cover it. 

Connect with our team today to maximize your fleet of retail devices and for all things omnichannel. And if you want to stay ahead of the curve, load up on our expert analysis in Beyond Retail — an extensive report on the trends that will shape the industry in the months ahead. 

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