REPAIRs & MANAGED LOGISTICS

Solution Overview

Your business can’t afford downtime when equipment needs to be repaired or when manufacturer support has been discontinued.

As the largest third party service provider in the industry, TRG offers comprehensive managed services for the repair of a broad range of device types and brands. We know our customers can't afford downtime and pride ourselves on being budget-minded, ensuring you maximize your equipment’s investment and life.

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OUR SOLUTIONS

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MANAGED LOGISTICS FOR IN-WARRANTY REPAIRS

For units that are in-warranty and we are an authorized repair facility, TRG will perform the warranty repair. If the item is in-warranty and we are not authorized, TRG will work on the customer's behalf to manage the repair with the OEM.

OUT-OF-WARRANTY REPAIRS

With service centers across the United States, Canada and Europe, TRG’s repair capabilities are unmatched. We offer programs tailored to meet each customer’s requirements across a variety of brands, equipment types, lifecycle stage, etc.

REPAIR OPTIONS

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PLAN TYPE

Contract or time & materials

LOCATION

TRG depots or onsite at customer

TURNAROUND TIME

Starting at same day return shipment

COVERAGE LEVEL

Standard wear & tear or comprehensive

SPARES POOL MANAGEMENT

Available upon request

Monitor and manage repairs through our online asset management portal, ServiceHub®. Use this secure site to place repair orders view repair tickets and track progress and shipping in real-time.

The TRG Difference

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BREADTH

We maintain the most comprehensive suite of services in the industry, offering a one-stop-shop solution agnostic across vendor, lifecycle stage and service. We’ve developed in-house capabilities in many areas that others outsource, including equipment financing, online asset management and a PCI-compliant key injection facility.

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GLOBAL REACH

We own facilities across the United States, Canada and Europe, maintaining the largest footprint in the market and offering one-stop-shop, global services.

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FLEXIBILITY

As a family-owned business, we’re nimble and maintain complete control over our company – the solutions we provide, the flexibility we offer and our reinvestment in the business. We’re relentless in our drive to find innovative, effective ways to enhance customer operations – and challenge conventional thinking along the way.

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SCALE

With more than 5,000 customers and 10M devices under management, we have the systems to scale our solutions and customer support in ways that our competitors cannot. We have a proven track record with customers of all sizes and across all industries.

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CULTURE

We’re a customer-driven organization comprised of dedicated, creative and knowledgeable individuals. We pair an unparalleled knowledge of technologies and best practices with a passion for customer service, innovation and continuous improvement.

RELATED RESOURCES

Blog What Are The Best Hardware Planning Practices

Blog Broken Hardware When to Repair vs. Replace

Blog Extending the Life of Equipment with Technology Repair

Blog Six Factors to Consider When Replacing Technology

Ready to experience the TRG difference?

We'd love to learn more about your objectives and discuss how we can help you accelerate projects, drive application success, improve employee & customer experience and maximize ROI.