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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

High-Performance Barcode Scanners for a Transportation Network

The nation’s largest transportation network needed to overhaul their self-service stations. Learn how we helped them select, procure and implement high-performance barcode scanning technology.

Helping the Country’s Largest Transportation Network Overhaul Their Barcode Scanning Technology



CUSTOMER SINCE: 2021

DESCRIPTION: Public Transportation Network

SERVICES:

  • Device Procurement
  • Staging, Kitting & Deployment
  • Repairs & Managed Logistics
  • On-Site Services
  • 24/7/365 Help Desk Support
  • Online Asset Management via ServiceHub

PRODUCTS:

  • Barcode Scanners


North America's largest transportation network serves a population of 15.3 million people through local bus, subway and commuter rail service. They also operate multiple toll bridges and tunnels, connecting area residents to jobs miles from their homes. Safe, clean and efficient public transportation is the lifeblood of this metropolitan area. By providing 2.6 billion trips each year, they link millions of residents and visitors to cultural, educational, retail and civic centers across the region.
 
Providing efficient service involves innovative vending solutions. Ticket machines support commuters as they replenish funds or the check balance on their account. The system needs to be intuitive, multilingual, and ADA compliant to serve users with a variety of needs. It also needs to be extremely rugged to protect from vandalism and theft.
 
When this customer pursued a large overhaul of their technology, they were introduced to TRG through Datalogic. They needed experienced technology professionals who could quickly understand their needs and provide the necessary near-term and long-term support for the overhaul of their system.
 
Learn how TRG supports this customer with device procurement, repair services and more.

Automatic Data Capture with Barcode Readers

Configurable vending machines (CVM) are used to purchase subway cards, check account balances or replenish funds. A CVM is comprised of many different parts that work together to deliver fast and efficient user experience. Vandalism and theft are common issues and expedited repairs are necessary to keep a kiosk functioning. Unfortunately, the customer experienced issues with their previous provider due to a poor warranty. When the time came to upgrade their technology, they sought a new partner who could provide robust and efficient service.

Improving Self-Service Stations

This customer understood the importance of keeping their technology current to facilitate ease of use and accessibility for commuters. New technology also helps minimize face-to-face interactions, allowing riders to purchase tickets with multiple forms of payment without having to interact with an employee. An upgraded system also allows for the creation of personalized transit accounts, the ability to view usage history, and the ability to report lost or stolen cards.

With 2,400 CMV kiosks and another 100 scanners used in their collections department, the customer needed a solution that was reliable and backed by a strong warranty.

High-Performance Barcode Scanners

TRG helped them select the ideal Datalogic scanner for their needs. Warranty and support were important factors for this customer. TRG helped secure an excellent Ease of Care warranty that covers the scanners for five years and includes a two-day turnaround for repairs. This warranty offers comprehensive coverage and professional assistance based on the specific problem.

TRG provided scanners for two separate applications – the full kit for the collections department and a customized solution for the customer-facing kiosk. The scanners offer numerous features including near-field reading, a wide-angle field-of-view and high motion tolerance. All scanners come equipped with green spot technology that shows a green light for a valid scan, and a red light for an invalid scan. This makes it easier for users in crowded and noisy environments.



Turnkey Integration for Customer-Facing Kiosks

TRG completed the configuration for all scanners purchased by the customer and shipped them for assembly into the new kiosks. Since the customer has struggled with device theft, TRG incorporated a custom setting. The scanners will start beeping when separated from the station, and continue to get louder the further they are from the station.

Customer Service Hub for Efficient Repairs

Initially, the repairs will run through Datalogic. The customer has their own repair portal and the ability to create repair tickets. This partnership with TRG is unique because after year one, we’ll take over the repairs which will allow for even quicker turnaround.

TRG’s 24/7/365 help desk supports customer’s critical technology around the clock. All requests are entered and managed in TRG’s online asset management portal, ServiceHub, so the customer has real-time status updates for all devices in repair. TRG’s experience across a wide range of mission-critical technologies and applications helps expedite ticket processing and improve resolution.

Find a Partner with a Comprehensive Breath of Services

This customer came to TRG with several unique challenges which we were able to solve with our extensive product and industry knowledge. By providing turnkey solutions and long-term support, we’ll ensure maximum uptime for each kiosk. Partnering with TRG gives the customer the resources and expertise to transform and adapt to new trends while maintaining a cost-efficient program.

Interested in seeing how TRG can help streamline operations at your self-serve kiosks? Contact us toget in touch with our team.

ABOUT TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way.

Ready to experience the TRG difference?
We'd love to learn more about your objectives and discuss how we can help you accelerate projects, drive application success, improve employee and customer experience and maximize ROI.
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