Today’s environment requires new solutions to meet changing demands.
The challenges and changes facing retailers today are many. Customer expectations have never been higher, supply chain issues have been in the spotlight for the last few years and every organization is doing whatever it can to prioritize labor retention. The modern retail store needs proactive solutions that add stability today and lay the foundation for the agility needed tomorrow.
The Modern Store by Zebra offers a solution and a path forward. This framework, backed by Zebra’s robust portfolio of products and services, gives retailers a vision to achieve the outcomes they need now and the opportunity to prepare for what’s next. Retailers have already worked hard to handle the challenges present across the industry. With Zebra, and a revitalized modern retail store, they’ll be able to answer the critical questions still present.
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How do you attract and retain more workers?
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Want to ensure inventory is where customers expect it to be?
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Want to make your store customer-centric for the digital age?
It’s time to take your store operations to a new level. A modern retail store helps retailers engage associates, optimize inventory and elevate the customer experience. These are critical in driving positive outcomes and positioning your organization to be adaptable in the future. Let’s examine the benefits and capabilities of Zebra’s new initiative.
Ramp up the in-store experience: Learn how Lowe’s increased the time spent with customers by more than 20% with Zebra’s mobile solutions and Workforce Connect platform.
Engage, Optimize and Elevate with a Modern Retail Store
Powered by Zebra’s innovative framework, plethora of service offerings, assessments and advisory services, retailers can discover the technologies and capabilities needed to tackle the challenges from multiple angles. Revitalize your associates, get clarity into inventory and delight customers with this multifaceted approach.
Engaged Associates
Improving the experience of your own associates empowers your organization to initiate omnichannel retail efforts, and keep them happier, more loyal and increasingly focused on delivering for your customers. Here’s how Zebra can help:
Optimize Workforce Management — Increase retention, set up the next-gen workforce and use intelligent tech to transform your workforce management process. Give workers the ability to automate schedule swaps and callouts, generate schedules based on preferences and skills and more.
Streamline Task Management — Simplify execution and workflows so your associates can get more done in less time. Use real-time alerts to up efficiency and prioritize tasks, and adjust tasks to address demand as it happens. You can even decrease overtime spending with automatic and equitable workload distribution.
Advance Communication & Collaboration — Knock down internal silos with secure and reliable tools. Unlock the ability to connect departments across different types of devices, make sure your frontline workers are in constant contact and empower associates to answer customers more quickly and accurately — without leaving their side.
Optimized Inventory
Inventory visibility is more critical than ever. With a modern retail store you need to leverage capabilities that increase the accuracy of your in-store inventory and lower the risk of loss.
Improve On-Shelf Availability — Get a real-time, accurate view of inventory quantity and location that allows you to continuously monitor floor stock and selection. Improve your receiving accuracy and pricing information. Make sure products are where customers can find them and the prices are correct.
Modernize In-Store Fulfillment — Using ‘smart’ technology, your associates will be able to pick faster and fulfill more orders from every channel — and have the capacity for high-volume click-and-collect orders. Inform associates about rush order and curbside pickups with automated alerts. Use RFID to drive elite accuracy.
Minimize Theft & Loss — Remedy anomalies in near real-time to cut down on shrink and detect loss to minimize the threat of theft. Automatically sense erroneous scans, tag switches and point-of-sale (POS) bypasses. Automatically categorize losses by their value.
Elevated Customer Experience
In retail, it’s all about the customer experience. It needs to be enjoyable and easy. The modern retail store addresses this from start to finish and puts the customer at the center of the experience.
Enhance Checkout Experience — From providing personal shopping solutions to faster checkout options, customers want an easy-breezy experience in your store. More accurate scanners and improved machine vision systems accelerate checkout terminals, and self-service checkouts give customers the freedom to speed up the process further.
Improve In-Store Service — Implementing self-help kiosks and more pick-up and delivery options give customers more choice, and better service in a more personalized way. Streamline the returns process, which is always a key point for customer satisfaction. Smart solutions ensure skilled employees are available for customers when they need them.
Better schedules, better service: Learn how Vera Bradley automated scheduling to make customer service a priority with Zebra’s Workforce Management solution.
TRG and Zebra: Creating the Modern Retail Store
Zebra has helped hundreds of leading retailers and is ready to do the same for your organization with The Modern Store.
At TRG, we break new ground and map out the tricky terrain of retail today with a complete line of solutions that power your organization to take challenges and turn them into opportunities. We’re the one provider who combines a global reach with capabilities addressing everything in enterprise mobility. If that wasn’t enough, we are also aligned with industry leading suppliers like Zebra — which opens the door to tailored tailored end-to-end solutions.
Retail is hard. Make it easier with TRG. Connect with us today to learn more about how we can help, and how we can take your retail efforts beyond what you thought was possible.