24/7 IT SUPPORT DESK

Solution Overview

Mobile applications drive your business and the technology they run on. Specializing in enterprise mobility, point of sale and payments, TRG’s 24/7 IT support sustains your critical technology around the clock and around the world - ensuring application success for your employees and your business.

With experience across a wide range of mission critical technologies, carriers, industries and applications, our services expedite ticket processing and improve resolution - ultimately reducing downtime, increasing employee productivity and lowering overall costs.

Request a Quote

Schedule a Call

Our 24/7 IT Support

•••

US-based call center with 24 hour IT support services and multi-language capabilities to support the United States, Canada and Europe
Proven expertise across a wide range of device types, brands and platforms—including mobile computers, POS systems, payment terminals, PCs, printers and software
Skill-based routing
Cellular carrier support for LTE and 5G networks

No fault found solutions for all non-hardware device issues, eliminating unnecessary RMA claims
Tailored programs to meet your requirements, integrating with existing infrastructure, policies and guidelines as needed
Quick response rates with 90%+ first call resolution rates
Customizable quality and SLA reporting on monthly, weekly or daily frequency, as requested

The Benefits of 24 Hour IT Support Services

Operational

Improve application status, avoid costly downtime & ensure business continuity

Financial

Decrease spend on internal headcount, certifications & infrastructure

Strategic

Stay focused on core business objectives & enhance employee productivity

Risk Mitigation

Mitigate risks associated with reliability, security & scalability of internal capabilities

The TRG Difference

•••

breadth icon

BREADTH

We maintain the most comprehensive suite of services in the industry, offering a one-stop-shop solution agnostic across vendor, lifecycle stage and service. We’ve developed in-house capabilities in many areas that others outsource, including equipment financing, online asset management and a PCI-compliant key injection facility.

globe icon

GLOBAL REACH

We own facilities across the United States, Canada and Europe, maintaining the largest footprint in the market and offering one-stop-shop, global services.

flexibility icon

FLEXIBILITY

As a family-owned business, we’re nimble and maintain complete control over our company – the solutions we provide, the flexibility we offer and our reinvestment in the business. We’re relentless in our drive to find innovative, effective ways to enhance customer operations – and challenge conventional thinking along the way.

scale icon

SCALE

With more than 5,000 customers and 10M devices under management, we have the systems to scale our solutions and customer support in ways that our competitors cannot. We have a proven track record with customers of all sizes and across all industries.

culture icon

CULTURE

We’re a customer-driven organization comprised of dedicated, creative and knowledgeable individuals. We pair an unparalleled knowledge of technologies and best practices with a passion for customer service, innovation and continuous improvement.

RELATED RESOURCES

News TRG Recognized by CIOReview Magazine as Leading Enterprise Mobility Solution Provider

News TRG Announces New Enterprise Mobility Center

Blog 4 Reasons to Use Managed UEM/MDM Services

Blog Is Your Unified Endpoint Management Strategy in Place?

Ready to experience the TRG difference?

We'd love to learn more about your objectives and discuss how we can help you accelerate projects, drive application success, improve employee & customer experience and maximize ROI.