1-877-852-8740 | | Help Desk | Global
Our Story Our Team Solutions Industries Resources Contact Us

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos
Contact Us

VIEW Contact Us
1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Regional Restaurant Chain

When a regional restaurant chain needed support for legacy restaurant hardware, TRG developed a solution that saved on costs and kept POS systems operational.


Delivering The Recipe For Success For a Legacy Restaurant Hardware Program


CUSTOMER SINCE: 2017            

DESCRIPTION: Regional Restaurant Chain

INITIAL INQUIRY: New Hardware

SERVICES: 

  • New & Refurbished Hardware

  • Depot Repairs

  • Key Injection

PRODUCTS: 

  • Barcode Scanners

  • POS Systems & Payment Terminals 

  • Health & Safety Products

The Problem 

Our customer is a regional restaurant chain with more than 150 store locations throughout the Midwest and Southeast. We began working together when the chain needed new scanners for its restaurant hardware program. We procured the devices for them and continued to build relationships with key executives in the organization throughout the next couple of years. 

Around the same time that we launched TRG Payment Solutions, the chain hit a wall with its POS systems and payment terminals, largely due to how outdated the equipment was. The company had been using what was already a legacy system — one that the manufacturer was no longer supporting and  wanting the company to upgrade. Unfortunately, the company didn’t have the capacity to perform the upgrades, but  when they learned of our new capabilities, began exploring ways to partner together once again.

The Solution 

Rather than propose an entirely new restaurant hardware program, our team was able to work with the devices the company already owned. We ultimately partnered with the manufacturer for this restaurant hardware initiative, though our team provided much of the break/fix and aesthetic repairs for the payment terminals in-house. We were also able to assist with error removals, ensuring the devices continued to operate reliably for stores and their customers.

Additionally, we  supplied refurbished devices as needed, helping to reduce costs while keeping their payment system functional. Thanks to the dynamic nature of our relationship and flexibility in working with existing equipment, we were able to save the company money and time since new hardware didn’t have to be researched, tested, purchased, set up and deployed. Much of this work occurred during the COVID-19 pandemic, so we also assisted the company with health and safety products such as pin pad covers and social distancing tools in their stores.

The Result

As a result of our quick work with the company’s restaurant hardware program, the chain was able to keep their existing infrastructure in place yet ensure it was up-to-date operationally and well-maintained. Extending the life of the legacy system helped to conserve resources, enabling the customer to plan a full upgrade in the next year. But for now, they are up and running and able to focus on building out a new restaurant hardware program that will help take their store operations to the next level.

If your organization is looking for a solutions-focused partner, we’d enjoy the opportunity to connect with your team, learn about your hardware program needs and discuss our solutions. Contact us today to learn more about our capabilities and services.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

Interested in all things hospitality & restaurants?
We're proud to help hospitality & restaurant customers of all sizes accomplish their mobility, POS and payment objectives. Click through to learn more about our hospitality & restaurant solutions and browse other hospitality & restaurant resources.
Hospitality & Restaurant Solutions
Hospitality & Restaurant Resources
31390 Viking Parkway
Westlake, OH 44145

1-440-250-9970
1-877-852-8740
Contact Us
SOLUTIONS RESOURCES SERVICEHUB HELP DESK
NEWSLETTER SIGN UP TERMS & CONDITIONS PRIVACY NOTICE RETURNS
©2023 trg all rights reserved