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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Premium foodservice distributor

When this premium foodservice distributor wanted to upgrade its facilities to support its growth, TRG prepared a complete hardware and wireless solution.


Delivering Hardware Success for a Premium Foodservice Distributor


CUSTOMER SINCE: 2016

DESCRIPTION: Premium Foodservice Distributor

INITIAL INQUIRY: Refurbished Hardware

SERVICES: 

  • New Hardware

  • Mobility-as-a-Service (MaaS)

  • Staging, Kitting & Deployment

  • Managed Logistics

  • Wireless Services

  • Onsite Services

  • Help Desk

  • MDM/UEM Support

PRODUCTS:

  • Barcode Scanners & Mobile Computers

  • Wireless Access Points (APs) & Networking

  • Secure Locker Systems

  • Mobile Device Management (MDM) Software

The Problem 

Our customer is an industry-leading restaurant and foodservice distributor that has been providing exceptional quality products and service to restaurant operators and national chains for more than 40 years. Throughout its history of continual growth, the company has been recognized multiple times as a leader in the distribution industry for its commitment to its customers.

TRG was introduced to the foodservice distributor in 2016 at an industry trade show. Historically, the company had distributed products to smaller restaurants and chains but recently won some larger contracts and was looking for a new partner to assist them on this growth trajectory. The company had recently brought in a new CIO, whose technical team TRG had worked with previously, and he sought to improve existing workflows and increase efficiencies. The team had already begun to implement a new warehouse management system (WMS) - a great first step - but was evaluating new rugged hardware that would hold up in their warehouse and cold storage environments, as well as network infrastructure upgrades to support this technology.

At the time, the company’s warehouses used very little barcoding technology and had very few printers. Each morning, employees went to one of several stations to retrieve a packet that contained their duties for the day. The company also needed a solution to secure its devices to prevent losses and damage. In the field, the company’s delivery fleet also operated without much technology, causing unexplained problems like shortages or missing inventory. We conducted a discovery call as well as an onsite evaluation with the company and identified a number of areas where we could help to improve operations and add value.  

The Solution

We developed a complete mobility program to help take this premium foodservice distributor to the next level. First, we helped the company select and procure new barcode scanners, mobile computers and printers, including ring scanners and vehicle mounts for the forklifts in their warehouses. And to keep devices secure and help mitigate losses, we installed secure locker systems, allowing employees to check-out devices each morning and check them back in at the end of the day, ensuring devices are returned to a safe, secure location and are fully charged before their next use. TRG then provided a comprehensive, single-source solution to manage all devices deployed. Our technicians staged, configured and tested each device in our facility before deployment, and then kitted it with the necessary accessories and instructions to insure a no-hassle setup upon arrival. 

While new hardware was an important component of the overall program, ensuring strong wireless connectivity was also critical to establishing a foundation for that technology. We conducted site surveys at their facilities, identifying the need for an improved system. Our team upgraded the company’s wireless access points and other networking infrastructure, helping to improve connectivity throughout their warehouses and ensure their new devices operated efficiently.

It was also important to establish appropriate oversight and management for the new program. The company chose to upgrade its mobile device management (MDM) platform, and TRG coordinated training and provided consulting in the set-up of that system. We went onsite during the rollout to assist with any questions and the setup process.

Ultimately, the food distributor chose to lease this equipment — enabling them to get the devices faster, without the budget approvals typically required for capital expenditures and with no money down.  

The Result

Thanks to our complete hardware program, the foodservice distributor now has much of the technology it needs to support its growth. Drivers and employees have more connected and durable hardware available, devices are safe and monitored in secure lockers, the MDM platform ensures their devices are up-to-date and properly managed and their facilities enjoy better wireless connectivity.

We are grateful to this foodservice distributor for their trust and partnership and look forward to many more years of supporting their hardware, software, and wireless access needs. If your organization has been looking to upgrade its hardware or facility connectivity, contact us today to learn more about how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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