1-877-852-8740 | | Help Desk | Global
Our Story Our Team Solutions Industries Resources Contact Us

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos
Contact Us

VIEW Contact Us
1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Plumbing products supplier

TRG provides commercial hardware support for this leading plumbing products supplier. We manage nearly all services for the company’s mobile devices and other hardware. In total, we provide support for more than 9,000 devices.


TRG fixed the leaks in this plumbing products supplier’s commercial hardware support

 

CUSTOMER SINCE: 2015

DESCRIPTION: Plumbing Products Supplier

INITIAL INQUIRY: Depot Repairs

SERVICES: 

  • New Hardware

  • Staging, Kitting & Deployment

  • Depot Repairs

  • Help Desk

  • MDM/UEM Support

PRODUCTS:

  • Barcode Scanners

  • Printers

  • Mobile Device Management (MDM) Software

The Problem

Our commercial hardware support for this plumbing products supplier began in 2015. The company needed repair support for devices that were being used within the four walls, specifically within its distribution centers and branches. 

The Solution

TRG stepped in to assist with these needs, providing repair and support services to keep both handheld devices and printers operational. Soon after, the company realized the need for a mobile device management (MDM) and unified endpoint management (UEM) platform as they experienced  large gaps in service delivery as well as overall capability. Devices needing repair or updates weren’t being tracked or managed in a strategic way or by a single partner, so the company was struggling with operational downtime and unnecessary cost. TRG stepped in to help implement this solution and fill this gap in the company’s commercial hardware program.

TRG’s UEM/MDM support services encompass the entire mobile device lifecycle, optimizing the MDM solution to maximize commercial hardware uptime, provide better insight into and data about mobility programs, increase productivity and reduce costs due to inefficiency. For this commercial and residential plumbing products supplier, that’s exactly what our MDM implementation and management has achieved. 

TRG now provides help desk support for all of the company’s users and devices, providing fixes over the air via the MDM platform. If needed, devices are sent into our facility for rapid repair and turnaround. We also assist the company with managing all updates to their commercial hardware by pushing those updates down over the air. This eliminates the need for the company to physically update the devices themselves, which increases downtime and could disrupt operations while the devices are in use.

Overall, our MDM support for this company has produced significant benefits for its internal IT department, which did not have the bandwidth or expertise to manage such an initiative on its own. Our work has taken this responsibility off the department’s hands completely, allowing them to focus on other strategic objectives and technology needs without having to worry about the day-to-day management of thousands of devices.

After our assistance with implementing an MDM solution, the company once again requested our support in enhancing the mobile capabilities of its delivery fleet. Previously, the company’s drivers had been using flip phones as well as a tablet in their trucks. These devices were used for routing, making calls, and capturing images, though at times fleet workers weren’t able to get a tablet for the latter. 

With two separate devices needed for multiple functions (and the occasional unavailability of the devices), the company recognized a need for change. TRG identified an option for a more ruggedized device that combined a phone and tablet into a single solution that could run all needed applications and provide camera, video, and scanning capability for each driver. Customers could now sign off on documents on the mobile device, which also allowed for barcode scanning so materials used could be recorded.

Once the device was selected, TRG managed the rollout from start to finish. More than 4,000 devices for more than 1,000 fleet worker locations were first brought to the TRG headquarters, where they were staged, kitted, labeled for the recipient and deployed. Once the devices were received by workers in the field, they were ready to go right out of the box. 

In any other instance, the company would have had to work with numerous manufacturers and support companies to get this program set up. Thanks to their work with TRG, the entirety of the program was managed by a single service provider. This resulted in significant cost savings as well as time in not having to manage multiple relationships, orders, details and more.

The Result

Several years into our relationship, TRG continues to provide commercial hardware support for this leading plumbing products supplier. As of today, the relationship has expanded — TRG now manages nearly all services for the company’s mobile devices and other hardware. In total, we provide support for more than 9,000 devices.

We are grateful to this company for their trust in partnering with us and look forward to many more years of successful device management and support. If your organization relates to any of the challenges mentioned here, or if you’re researching commercial hardware service providers, the expert team at TRG is here to assist.

We are a global leader in enterprise mobility, mobile device management, warehousing operations, unified endpoint management, and much, much more. Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

Interested in all things warehouse & distribution?
We're proud to help warehouse & distribution customers of all sizes accomplish their mobility, data analysis and printing objectives. Click through to learn more about our warehouse & distribution solutions and browse other warehosue & distribution resources.
Warehouse & Distribution Solutions
Warehouse & Distribution Resources
31390 Viking Parkway
Westlake, OH 44145

1-440-250-9970
1-877-852-8740
Contact Us
SOLUTIONS RESOURCES SERVICEHUB HELP DESK
NEWSLETTER SIGN UP TERMS & CONDITIONS PRIVACY NOTICE RETURNS
©2023 trg all rights reserved