We enhanced driver communication with easy endpoint integration.
CUSTOMER SINCE: 2018
DESCRIPTION: North American LTL Trucking Company
INITIAL INQUIRY: Equipment Upgrade
It should come as no surprise that one of the largest LTL trucking companies in North America is highly innovative and tech-savvy. The company has experienced impressive growth and demonstrated its commitment to ensuring accurate and timely freight shipments - both of which are backed by a forward-thinking approach, willingness to continuously adopt new technology and a partnership with a mobile managed services provider with an unparalleled commitment to success.
The trucking company has recognized that functional and up-to-date technology, accompanied by forward-thinking leadership, are cornerstones of its success. So, when mobile devices come to the end of their life, the company is not shy about completely overhauling its fleet. In fact, each year, the company invests anywhere from $1-8 million in equipment upgrades.
Historically, the trucking company worked directly with the equipment OEMs. But when the company started to experience declines in service levels and performance, they began searching for a managed services provider that could deliver at the level needed to achieve their goals.
The trucking company reached out to TRG in hopes of finding a partner to propel its business past the competition. The company found that in us as we began helping them with their fleet management initiatives. Trucks are an enormous, but necessary, capital expense that must be well maintained to maximize useful life and minimize capital deployed.
We first assisted the company in improving systems to track the mileage logged by the company’s trucks each day. This ensured each vehicle was driven uniformly, minimizing wear and tear and extending the life of the overall fleet.
Next, each driver was equipped with a handheld device connecting directly to the company’s driver delivery system. This web-based platform provides real-time data and tracking tools to identify problems early, so they can be avoided or mitigated as soon as possible. In total, we procured and rolled out approximately 750 and counting devices to support this program. We provided a comprehensive, single-source deployment solution - staging, kitting and configuring the equipment from our state-of-the-art facilities in Westlake, Ohio to ensure the rollout was performed quickly, efficiently and cost-effectively .
The trucking company maintains a high-intensity, fast-moving and highly-motivated organization, and throughout the course of our relationship, we’ve proven our own commitment to these qualities. The company’s unparalleled investment in technology has been a big reason for their substantial growth, and our ability to successfully deliver on the promises of our shared initiatives has established us as an extension of the company’s internal team.
Is your organization experiencing similar issues? Contact us today to learn more about how we can help.
TRG is a global, privately owned managed services provider that manages the full lifecycle of every enterprise endpoint. Our mission is to lead the future of enterprise technology by driving bold endpoint solutions with a success-or-else approach.