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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

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Leading U.S. foodservice distributor

From a simple equipment and device upgrade to a range of mobile managed services, TRG has quickly become a trusted advisor for one of the largest foodservice distributors in the nation.


A Foodservice Distributor Acquires a Taste for TRG’s Solutions


CUSTOMER SINCE: 2015

DESCRIPTION: Leading U.S. Foodservice Distributor

INITIAL INQUIRY: Equipment Upgrade

SERVICES:

  • New Hardware

  • Depot Repairs

  • Managed Logistics

  • Spares Pool Management

  • MDM/UEM Support

  • Wireless Services

  • Onsite Services

PRODUCTS:

  • Barcode Scanners

  • Tablets

  • Printers

  • Wireless Access Points (APs) & Networking Equipment

  • Mobile Device Management (MDM) Software
     

​The Problem 

For nearly a century, one of the largest foodservice distributors in the U.S. has been a one-stop-shop for quality products to meet its customers’ kitchen needs — serving restaurants, schools, hotels, casinos and healthcare facilities. The company’s success and longevity is no fluke; by continuously innovating and adopting new technologies, the food distributor has ensured that its customers receive high-quality, safe products, on time, with every order.

In 2015, the food distributor recognized the need to upgrade its picking, delivering and invoicing equipment and manual processes to help meet rising demand, lower inaccuracies and improve overall operational efficiency. The company reached out to TRG to help procure and deploy new barcode scanners, mobile computers, tablets and printers. 

While this initial investment in upgraded equipment was successful and achieved its desired results, the company soon realized it needed to further its investment. It did this through add-on services to fully streamline operations and eliminate small obstacles that were causing major problems and significant delays.

The Solution

The company’s partnership with us has been critical to streamlining its operations in a few key ways. First, we took over the food distribution company’s break-fix program. Before our overhaul, the company’s provider moved incredibly slowly, often taking up to 10 days to repair or replace a broken device and return it to the facility. The replacement equipment was often not correctly configured to join the fleet out-of-the-box, adding further delays and inefficiencies to the company’s operations. 

We were able to cut the turnaround time in half (in some cases, to less than 24 hours). For units that were out-of-warranty or covered under our in-warranty repair authorizations, we performed the repair ourselves. If the item was in-warranty or we were not authorized, we managed the logistics to and from the OEM. We also provided spares pool management – maintaining and managing a pool of ready-to-ship devices from our state-of-the-art facilities. These efforts paid huge dividends - providing immediate and drastic improvements in productivity during times of equipment malfunction. 

The food distribution company also asked us to further aid device uptime by improving wireless network performance. When scanners and printers would lose connectivity, end-users thought the devices were malfunctioning. However it often wasn’t the devices themselves causing headaches; it was warehouse network connectivity. To remedy this, the food distributor tasked us with diagnosing and upgrading wireless functionality at several of its facilities. We completed site surveys at several locations to diagnose network problems and then implemented corrective actions. The food distributor has since experienced significantly less network downtime, leading to the benefits of improved device uptime and overall productivity.   

Building upon this success, the company then tasked us with improving and managing its mobile device management (MDM) platform. Our MDM support is comprehensive, providing device staging, help desk service, device and application updates and diagnostic services. By leveraging our capabilities and expertise, the foodservice distributor has seen improved device reliability, increased device and employee uptime and more efficient workflows.

Most recently, we began supplying the company with labels, receipt paper and other consumables. The company engaged our services to improve their lead times -- the previous supplier often experienced shipping delays of two or more months -- and to reduce costs. TRG has been successful in reaching those goals, dropping lead times to less than a week and providing dramatic cost savings.

Overall, the food distribution company enjoys  peace of mind knowing that should an issue arise, we are ready at the helm to respond quickly. This is best illustrated in an incident that occurred at one of the company’s warehouses on the Friday of a holiday weekend during the COVID-19 pandemic. One of their facilities began having networking issues, and we immediately overnighted a tablet equipped with proprietary software that identified, gathered and diagnosed the issue. One of our representatives arrived to walk the tablet throughout the facility, allowing the software to take readings and send them back to us in real-time. In this way, we successfully resolved the issues over the weekend, ensuring the facility was problem-free as operations resumed early the following week. 

The Result

Our relationship with the foodservice distributor has been steadily evolving since its inception in 2015. From a simple equipment and device upgrade to a range of managed services, we have quickly become more than just a vendor -  we’ve become a trusted advisor, treating the company’s business as our own. We do this through an unparalleled commitment to servicing our customers and an unmatched ability to innovate and solve problems any time, anywhere.

Are you unhappy with your current managed mobility service provider? Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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