The organization needed endpoint support as it scaled globally, TRG stepped up.
CUSTOMER SINCE: 2015
DESCRIPTION: Leading Full-Service Travel Center Company
INITIAL INQUIRY: Refurbished Hardware
Our customer is one of the nation’s largest travel organizations operating numerous service centers, restaurants and convenience stores. With hundreds of locations and more than 20,000 employees from coast to coast, the need for properly working hardware is critical. In 2015, following some acquisitions and realizing that its current hardware provider couldn’t offer the level of support needed, the company began evaluating alternatives and connected with TRG.
At the time, the company was using hardware that was 10–13 years old throughout its retail locations and distribution centers. These devices were so outdated that the manufacturer was no longer supporting them, and additional hardware was also needed to support the company’s most recent acquisitions.
TRG began by leveraging its extensive inventory of pre-owned equipment to supply around 1,200 refurbished barcode scanners, mobile computers and tablets — saving the company money while providing the hardware needed to ensure the existing and newly acquired locations could operate efficiently.
We then began performing repair services on the refurbished devices — an important service that the previous hardware partner was unable to offer. TRG also began managing all staging, kitting and deployment - configuring all hardware prior to shipment to the travel organization’s depot center, which then routes a device to wherever it is needed. TRG continues to provide new and refurbished hardware to the company as its needs grow and change.
Most recently, the company began exploring potential unified endpoint management (UEM) solutions in an effort to more effectively manage its fleet of devices. The platform will enable greater visibility to the company’s entire mobility program — allowing for better measurement of device usage, management of repairs and deployments and other forms of reporting. We are currently working with the company to implement this solution and ensure they leverage the system to its full potential.
We’ve also helped the company identify more cost-effective solutions for media and consumables, particularly new shipping and store shelf labels. We were able to save the travel organization money on these important products and continue to provide media and consumables for the company’s retail locations.
Thanks to TRG, the company has been able to provide its existing and newly acquired retail and warehouse locations with new and refurbished hardware to support its growth. Whenever devices are needed, our team configures them so they’re ready for use immediately upon delivery. And at all times, repair services and other support offerings are available to ensure devices continue to operate properly with maximum uptime.
Across the board, our customer has been able to save money by leaning on TRG as its hardware provider. If your organization is facing any challenges similar to those discussed here, a solution is within reach. Contact us today to learn more about how we can help.
TRG is a global, privately owned managed services provider that manages the full lifecycle of every enterprise endpoint. Our mission is to lead the future of enterprise technology by driving bold endpoint solutions with a success-or-else approach.