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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Leading business products supplier

When a major business products supplier needed a solution for new and refurbished distribution center hardware, TRG stepped in — creating a long-term partnership.


How a leading business products supplier got straight to business employing TRG’s suite of solutions


CUSTOMER SINCE: 2017

DESCRIPTION: Leading Business Products Supplier

INITIAL INQUIRY: New & Refurbished Hardware

SERVICES: 

  • New & Refurbished Hardware 

  • Equipment Rental

  • Staging, Kitting & Deployment

  • Depot Repairs

  • Spares Pool Management

  • Wireless Services

  • Software Development

  • Help Desk

  • MDM/UEM Support

PRODUCTS:

  • Barcode Scanners

  • Printers

  • Wireless Access Points (APs) & Networking

  • Mobile Device Management (MDM) Software

The Problem 

This business products supplier has been providing its customers with janitorial sanitation products, business technology solutions, office supplies and other products for more than 170 years. In total, the company carries almost 100,000 products from more than 1,500 brands.

Our relationship began in 2017, when they were evaluating partners to manage their distribution center hardware program - a fleet with over 2,500 devices across their nearly 40 distribution centers across the United States and the Caribbean. This included printers, ring scanners and other wearable devices and handheld scanners to ensure their employees  had the devices they needed to work quickly and efficiently. 

The company also needed assistance with distribution center hardware repair, spares pool management and device replacement. With so many locations and products moving through their network on a daily basis, deployment support was needed to ensure the equipment could be used as quickly as possible .

The Solution 

Our first step with the company was a proof of concept. We began providing new and refurbished hardware, repair services and spares pool management to one of its distribution centers. Over the next year and a half, the company gradually transitioned each of their facilities to TRG for hardware support, and today, we manage all distribution center hardware, repair services and spares pool management — around 2,800 devices in total along with a spares pool of approximately 150 units. 

Whenever new hardware is needed, our team procures the devices, handles all staging/kitting/deployment and manages device replacement as needed. For units that are out-of-warranty or covered under our in-warranty repair authorizations, we perform the repair ourselves. If the item is in-warranty or we are not authorized, we manage the logistics to and from the OEM. We also provide spares pool management – maintaining and managing a pool of ready-to-ship devices from our state-of-the-art facilities.

To effectively manage these devices, the company uses a mobile device management (MDM) platform, and our team provides ongoing support to ensure the system is being leveraged effectively, and the company’s internal team can focus on more strategic initiatives.

Our partnership with the customer was recently proven in an unfortunate incident that occurred at one of the company’s distribution centers. The facility experienced a massive fire, which also damaged the company’s adjacent headquarters. Thankfully, no one was injured. To ensure operations continued and it could maintain service levels for its customers, the company asked TRG to repackage their device program. 

Our team rose to the challenge and provided the company with the distribution center hardware it needed on short notice. The company was able to open a new facility several months later, but in the interim, was able to continue operating with minimal interruption, in part due to the equipment that was delivered.

More recently, the company has expanded its footprint to Chicago with the opening of a new distribution center. Our wireless team conducted a site survey and other onsite services to ensure employees would have the connectivity they needed to maintain optimal productivity.

The Result

Today, the company has peace of mind knowing that its distribution center hardware needs are being handled seamlessly and efficiently. Whenever new devices or services are needed, the team at TRG has proven they can deliver. We are grateful to the company for their trust and partnership over the past few years, and we look forward to continuing that relationship for many more.

If you’ve been looking for a new hardware solution for your distribution centers or other facilities, contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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