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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

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From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

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Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Large manufacturer in the custom metal industry

A large manufacturer in the custom metal industry had an unwavering dedication to offering its customers unsurpassed quality and service with every order. To follow through on this commitment, the metal company needed a technology partner equally dedicated to their own continued success.


TRG and a Custom Metal Manufacturer Forge an Ironclad Relationship


CUSTOMER DESCRIPTION: Large Manufacturer in the Custom Metal Industry            

CUSTOMER SINCE: 2014

INITIAL INQUIRY: Break-Fix Repairs

SERVICES: 

  • New & Refurbished Hardware 

  • Depot Repairs

  • Onsite Services

  • Staging, Kitting & Deployment

PRODUCTS: 

  • Barcode Scanners & Mobile Computers

  • Printers

  • Media & Consumables

The Problem 

One of the largest manufacturers in the custom metal industry has an unwavering dedication to offering its customers unsurpassed quality and service with every order. To follow through on this commitment, the metal company needed a technology partner equally dedicated to their own continued success.

For years, the metal manufacturer worked with another managed services provider on its mobile technology program— device management and repair for barcode scanners and mobile printers — across their 13 locations. But over time, performance began to suffer, particularly with regard to service and repair. The partner took too long to repair and replace malfunctioning equipment, which caused significant hiccups in the metal company’s manufacturing and supply chain. The company soon found itself in search of a new mobile managed services  provider.

The Solution 

The metal manufacturer reached out to TRG in 2014 to service and repair the company’s 200 barcode scanners and printers. We quickly remedied the challenges they had faced in turnaround time and repair quality, even providing same-day, onsite repairs when needed. For costly and time-consuming repairs — such as motherboard replacements — we were able to leverage our extensive inventory to provide refurbished devices, which led to additional cost savings for the company.

We later conducted a site visit to assess the state of the overall program and evaluate a replace/repair initiative. We discovered that there were other areas where we could be of service, including the overhaul of a labeling project that the company’s previous managed services provider had begun. Custom 6”x9” tags were not adhering to pallets and were being manually stapled instead. In addition, the cost of each sticker had increased, and with the quantity purchased, created a major spike in overall supply costs.  

Ultimately, by identifying a more effective product and negotiating a more competitive price per unit, we saved the metal manufacturer approximately $90,000 annually. What started as a small initiative paid dividends for both parties and served as a major launching point for our relationship with the company. Today, the manufacturer purchases around 600,000 tags from us three times per year, which we store in our facilities, saving them valuable warehouse space. They are then shipped to specific locations on demand.

Currently, we are assisting the company with a technology refresh that will include device staging, configuration, kitting with the proper accessories and deployment to the correct location. Simultaneously, we are assisting the manufacturer with the implementation of a mobile device management (MDM) platform to allow for remote management across all facilities. 

The Result

What began as a simple initiative to expedite the service and repair of the company’s mobile devices has developed into an ongoing partnership with several long-term projects in the works. By taking a proactive approach to problem-solving, we were able to build trust and establish ourselves as a valuable extension of the company’s business and internal team.

Is your company having issues with its labeling, scanning or printing initiatives? Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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