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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Healthcare software developer

When a healthcare software developer needed a more reliable partner for its hardware and repair needs, they turned to TRG, and we delivered.


Inoculating Against Inefficiencies In a Healthcare Hardware Program


CUSTOMER SINCE: 2017

DESCRIPTION: Healthcare Software Developer

INITIAL INQUIRY: Refurbished Hardware

SERVICES: 

  • Refurbished Hardware

  • Depot Repairs

  • Staging, Kitting & Deployment

  • MDM/UEM Support

PRODUCTS:

  • Barcode Scanners

  • MSR Readers

  • RFID Readers

  • Mobile Printers

  • Media & Consumables

The Problem

Our customer is an independent healthcare software company that has developed a platform to help hospitals manage flu vaccination programs. While a leader in software development, the company prefers to partner with a third party for hardware deployment and management so they can keep their own resources focused on activities more strategic to their core business. They began working with TRG after experiencing difficulty getting pre-sales technical support from their existing hardware provider. 

The Solution

After evaluating several alternatives, the software developer chose to partner with TRG because of our cradle-to-grave support, robust repair capabilities and commitment to offering cost-effective solutions such as refurbished devices. 

To help the software developer meet their objectives, we leveraged our extensive inventory of pre-owned equipment to deliver this technology.  This included mobile computers for barcode scanning and data entry (healthcare versions); magnetic stripe card readers (MSRs) for driver’s licenses; RFID equipment for scanning badges; and mobile printers (healthcare version). TRG handled all staging, kitting and deployment - attaching the RFID and MSR devices to the mobile computers, loading the company’s software onto the devices  and deploying the kits to the correct locations. We also evaluated the company’s media and consumables needs and began supplying labels for pharmacy applications.

Beyond deployment, we’ve assisted the company with migrating device operating systems from Windows to Android and have also provided out-of-warranty repair support. Because the company selected devices that are rugged by design, and that equipment is being used in an environment that is more hospitable than others (such as manufacturing) repair is rarely needed. But when a device breaks or needs some other form of support, the company simply sends it in, and our team takes care of any issue from there.

Currently we’re supporting the company with a potential mobile device management (MDM) solution. We’ve assisted with pre-sales and technical support and continue to serve as a trusted partner to the company as they evaluate their MDM needs.

The Result

With more than 500 devices now in use, this healthcare software developer has the hardware support it needs to keep its customers’ flu clinics operating at peak performance. We were successful in optimizing their mobility program to provide meaningful cost savings while increasing the level of support they received. 

If your organization has been looking to improve its hardware program — whether through device procurement, repair services, or some other need — our team is ready to assist. Contact us today to learn more about how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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