Inoculating Against Inefficiencies In a Healthcare Hardware Program
CUSTOMER SINCE: 2017
DESCRIPTION: Healthcare Software Developer
INITIAL INQUIRY: Refurbished Hardware
SERVICES:
PRODUCTS:
The Problem
Our customer is an independent healthcare software company that has developed a platform to help hospitals manage flu vaccination programs. While a leader in software development, the company prefers to partner with a third party for hardware deployment and management so they can keep their own resources focused on activities more strategic to their core business. They began working with TRG after experiencing difficulty getting pre-sales technical support from their existing hardware provider.
The Solution
After evaluating several alternatives, the software developer chose to partner with TRG because of our cradle-to-grave support, robust repair capabilities and commitment to offering cost-effective solutions such as refurbished devices.
To help the software developer meet their objectives, we leveraged our extensive inventory of pre-owned equipment to deliver this technology. This included mobile computers for barcode scanning and data entry (healthcare versions); magnetic stripe card readers (MSRs) for driver’s licenses; RFID equipment for scanning badges; and mobile printers (healthcare version). TRG handled all staging, kitting and deployment - attaching the RFID and MSR devices to the mobile computers, loading the company’s software onto the devices and deploying the kits to the correct locations. We also evaluated the company’s media and consumables needs and began supplying labels for pharmacy applications.
Beyond deployment, we’ve assisted the company with migrating device operating systems from Windows to Android and have also provided out-of-warranty repair support. Because the company selected devices that are rugged by design, and that equipment is being used in an environment that is more hospitable than others (such as manufacturing) repair is rarely needed. But when a device breaks or needs some other form of support, the company simply sends it in, and our team takes care of any issue from there.
Currently we’re supporting the company with a potential mobile device management (MDM) solution. We’ve assisted with pre-sales and technical support and continue to serve as a trusted partner to the company as they evaluate their MDM needs.
The Result
With more than 500 devices now in use, this healthcare software developer has the hardware support it needs to keep its customers’ flu clinics operating at peak performance. We were successful in optimizing their mobility program to provide meaningful cost savings while increasing the level of support they received.
If your organization has been looking to improve its hardware program — whether through device procurement, repair services, or some other need — our team is ready to assist. Contact us today to learn more about how we can help.
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About TRG
TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.