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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

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Global Appliance Manufacturer

What started as a simple device upgrade all those years ago has developed into a comprehensive mobile managed services program for this global appliance manufacturer.


A Major Appliance Manufacturer Finds the Nuts and Bolts of Mobile Device Success with TRG

 

CUSTOMER SINCE: 2015

DESCRIPTION: Global Appliance Manufacturer

INITIAL INQUIRY: Equipment Upgrades

SERVICES:

  • New & Refurbished Hardware
  • Depot Repairs
  • Help Desk
  • MDM/UEM Support
  • Wireless Services
  • Onsite Services
  • Managed Logistics
  • Spares Pool Management

PRODUCTS:

  • Barcode Scanners
  • Tablets
  • Printers
  • Mobile Device Management (MDM) Software
  • Terminal Emulation Software

THE PROBLEM

One of the world's largest appliance manufacturers — supplying kitchen and laundry appliances for both home and professional use — has had a reputation for quality craftsmanship and reliable, on-time orders for over 100 years. The company has achieved this through constant innovation and adoption of new technologies to improve its operations.

In 2013, the appliance manufacturer began its relationship with us in its search for a mobile managed services provider to upgrade the barcode scanners and printers used in its picking operations. The purchase and deployment of the devices were seamless, and both parties were content.

However, after a few years of wear and tear, equipment issues started to occur. While the devices were still covered under warranty by the manufacturer, they moved slowly to fix and replace them, sometimes taking more than a week to return devices and often sending equipment that was improperly configured. This led to significant downtime, inefficiencies and delays in production and shipping.

THE SOLUTION

To combat workflow obstacles, the appliance manufacturer engaged TRG to overhaul its break-fix program. We began repairing and replacing equipment in half the time - and configuring the devices correctly straight out of the box, allowing them to immediately join the working fleet and further improving operational efficiencies. For units that were out-of-warranty or covered under our in-warranty repair authorizations, we performed the repair ourselves. If the item was in-warranty or we were not authorized, we managed the logistics to and from the OEM. We also provided spares pool management – maintaining and managing a pool of ready-to-ship devices from our state-of-the-art facilities. 

Building on the success of the break-fix program improvements, the company then engaged us for additional managed services, as they didn't have the bandwidth or expertise to independently manage their fleet of barcode equipment — companywide, two employees would handle support and service calls for the organization’s fleet of devices. We began providing help desk services, which provided much-needed relief for the company’s already overburdened IT department and allowed them to focus on more strategic initiatives.

We also assisted the company with the creation of golden images. Previously, the appliance maker manually configured each device, which was time-consuming and created avoidable errors. By developing and implementing golden images as pre-configured device templates, we were able to more efficiently manage the company's fleet of devices - ensuring more accurate and timely deployments.

Most recently, we supported the appliance manufacturer with the launch of a new facility. Unfortunately, the opening coincided with the start of the COVID-19 pandemic, which caused significant shipping delays for the company’s new barcode scanners. We were able to provide the company with 30 loaner units in the interim, fulfilling their barcode scanning needs until their new equipment arrived. 

Currently, we are implementing a network controller replacement program across all of the company’s locations. This program aims to keep end users off antiquated networks and equipment, improve device performance and increase productivity. As part of this project, we have implemented terminal emulation software at sites with more challenging connectivity issues, which has drastically improved performance and consequently, productivity and device uptime. 

THE RESULT

Our relationship with the appliance manufacturer has been nothing short of mutually beneficial since it began in 2013. What started as a simple device upgrade all those years ago has developed into a comprehensive mobile managed services program with an innovative, future-looking roadmap to ensure the organization’s technology fleet is fully functional, properly configured and optimized. In the appliance maker’s eyes, we are not just a vendor; we’ve become an extension of their internal team by ensuring needs are met, problems are solved, and ultimately, overall technology ROI is maximized.

Looking for better results in a mobile managed services provider? Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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