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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Developer of medical simulation equipment

TRG proudly supports a leading provider of medical simulation equipment with centralized and fully managed ongoing repair and maintenance services.


TRG Delivers Solutions With Surgical Detail For This Medical Simulation Equipment Provider 



CUSTOMER SINCE: 2018

DESCRIPTION: Developer of medical simulation equipment 

INITIAL INQUIRY: Hardware Repair

SERVICES: 

  • Depot Repairs

  • Managed Logistics

  • Spares Pool Management

  • Staging, Kitting & Deployment

  • Online Asset Management

The Problem 

Our customer is a provider of 3D-printed medical simulation equipment related to colonoscopy procedures. With doctors being extremely busy and often unable to attend live product demonstrations, the company began sending demo units of their medical simulation equipment for hands-on testing.

With hundreds of these devices sent per year to hospitals and medical facilities nationwide, the company realized it could no longer keep up with the repair and maintenance of the fleet. The medical simulation provider also wanted to reallocate as many of their resources  to more strategic tasks such as sales and relationship-building rather than equipment repair. 

Historically, the company had rented space throughout the U.S. to store and repair equipment. A more centralized solution was needed to eliminate the excessive costs and logistical challenges posed by operating so many facilities and managing so many devices across the country. 

The Solution 

The company began exploring options for a repair partner in 2018. While outside the scope of our traditional focus on enterprise mobility, POS and payment technologies, TRG was happy to develop a customized program to meet the medical simulation company’s requirements and provide them with immediate value. We began storing the equipment in our warehouse and providing ongoing managed logistics and repair services as needed. (Our expert handyman Marty even singlehandedly repaired one of the device’s expensive cases!)

When a demo unit is required, we ship the device to the necessary location. When the doctor is finished testing the equipment, it is returned to our facility for inspection, repair and storage. Our expert team handles both part replacement as well as general repair for each device. Not only do we manage the logistics to and from medical facilities, but we also coordinate shipments for events where the medical simulation equipment will be showcased.

The Result 

By providing the medical simulation equipment company with a centralized solution for storage and repair, we’ve not only been able to help them save time and money on device management, but we’ve also been able to support their sales process. We invite our customer to leverage our corporate headquarters in Westlake, Ohio for customer meetings and live equipment demonstrations.

Today, the company is able to spend more time on sales and business development initiatives  knowing that maintenance and repair of their medical simulation equipment is handled efficiently and safely. If your organization is considering options for a hardware repair partner, our team is here to help. Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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