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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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How to Choose the Right MDM Platform for Your Enterprise

Not sure what mobile device management evaluation criteria makes sense for your enterprise business? Consider these five areas of UEM/MDM platform performance.

 

 

Key Considerations When Evaluating UEM / MDM Platforms

 

mobile device management evaluation criteria

MDM (mobile device management), UEM (unified endpoint management) and EMM (enterprise mobility management) — although the terms for these functions continue to evolve — are key solutions your enterprise business selects to accomplish the same goal: Streamline control of your devices and their functionality.
 
While UEM and MDM solutions have always been important, they have become even more essential with so many employees now working in the field or from home. Mobility is the new norm, and employees across nearly all industries and sectors require the right technology to remain productive.

Advantages of mobile device management platforms include easier remote management and support, reduced operating costs, improved regulatory compliance and increased worker productivity. But not all UEM and MDM platforms are created equal, and the wrong one can become a considerable burden for your company.
 
How do you know what to look for in a new UEM or MDM platform? How should you approach reevaluating your current program? Use the following mobile device management evaluation criteria when considering your options.

Learn More With TRG: Go in-depth into all the considerations for MDM strategy with the Mobile Device Management Playbook, a free resource. Download it here.
 

5 Steps for Your Mobile Device Management Evaluation Criteria

Account for all the Hardware and Devices in Your Fleet

Start by taking an inventory of all the equipment that needs support. What type of devices are in your fleet? Are you supporting only mobile computers, barcode scanners and printers or would you like to include point of sale systems, mobile phones, laptops and more? Not all platforms are able to support all device types — keep an eye toward the future and make sure the platform can support the devices you have in service today as well as the equipment you will need as you grow.
 
Next, consider who owns the equipment you need to support. Some organizations have implemented a Bring Your Own Device (BYOD) policy while others still opt for company-issued devices. There are nuances to each mobile device strategy, and you’ll need the infrastructure that best suits your business requirements. For example, you may prioritize more in-depth tracking and reporting if you’re managing corporate-owned devices.

Look for Comprehensive Operating Software (OS) Support

This is another area that requires you to look toward the future. The shift from Windows to Android as the preferred operating system for enterprise devices is already well under way. Companies whose UEM or MDM platform could not support both were in a difficult situation.
 
It’s vital for your UEM or MDM solution to be flexible in its operating system compatibility, otherwise you may need to implement a second platform to remedy the gap in coverage. Future-proof your enterprise by selecting a solution that can support a wide variety of operating systems, including new versions, while continuing to support legacy environments. 
 
This mobile device management evaluation criteria can be particularly critical for organizations with BYOD programs which require a UEM or MDM platform that supports all in-service devices, whether they run on iOS, Android, Windows, MacOS, ChromeOS or another system.

Educate Yourself on Available UEM/MDM Features

Which features are most important to you? How do you interact with the devices you support and what controls do you require? Today’s UEM / MDM platforms come with an abundance of management, tracking and control options, so it’s important to gain clarity on what is most important in your organization and what will help you support technology most efficiently.

Your company’s physical footprint or workforce dynamics may make remote access or control critical. High-value equipment may drive you to prioritize a device location feature, which provides real-time data on exactly where all enterprise devices are. Network and data security is top of mind for many organizations, so consider which features and integrations are available in each platform you are evaluating. 
 
Be clear about which features provide value to your business and which are unnecessary. As a rule of thumb, the more features a platform has, the more challenging it can be to use and manage. Simpler UEM and MDM solutions are ideal if you only need a few features. Don’t get sidetracked by robust platforms that boast features that aren’t applicable to your company and inflate both price and complexity.

Consider Deployment, Support and Management

You’ll also want to consider system setup and device deployment. Can the platform push uniform settings to your entire fleet? Does it give you the ability to let the user control their own settings? You’ll want a platform that provides functionality in-line with your specific requirements.

The same goes for device reporting. Most UEM/MDM platforms have similar reporting functionality. However, you’ll want to be sure to review it as part of your evaluation process and ensure it supports the range of devices that you have in your fleet.
 
Technical support and troubleshooting should be easy to coordinate when required. Learn more about the platform’s customer service structure, and how they prefer you to interact with them. When issues arise, you’ll need access to technical resources and want problems resolved within a reasonable timeframe to keep your business moving forward.
 
Some systems and devices are marketed as being easy to set-up and deploy, which can be misleading when you consider the overall scale of an enterprise mobility program and the cost of your team’s time to fully deploy. In some situations, it’s more cost effective to partner with a managed mobility services provider and utilize their expertise. These partners can offer support levels ranging from ad hoc consulting to white glove 24/7/365 managed service plans depending on your internal capabilities and requirements.

Consider the Investment for a Comprehensive UEM/ MDM Platform

While price is clearly a factor in any evaluation process, seriously consider the future of your enterprise and whether the platform will be able to support you as you grow. A cheaper, less robust platform might not be able to support your organization as you expand and evolve. If just one device or OS that you use is not supported, you’ll need to bring on another platform along with additional costs.
 
Look closely at how pricing is structured, and make sure to read the fine print. If pricing is tiered, consider the ramifications if you outgrow your package and need to upgrade. If they offer an “all in one” price, get clarification on how they define “all features.” This will ensure you’re purchasing everything your business requires.
 
When selecting an MDM platform, there are multiple factors to consider. Do thorough research so you don’t waste resources with a UEM/MDM platform that is not a long-term fit.

Get the Complete Story: Download our comprehensive MDM playbook to learn how to craft a strategy for success.
 

Review Mobile Device Management Evaluation Criteria With Our UEM Experts

At TRG, our managed mobility services team has partnered with more than 5,000 industry-leading organizations to help them create and support seamless mobility management experiences on a global scale. Schedule a time to discuss your UEM/MDM platform options and find the right solution for your business.

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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