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Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

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When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

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We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

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From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Building Mobility-as-a-Service (MaaS) into Business Strategy

Mobility-as-a-service programs are designed to solve business challenges, align expenses with projected ROI, and free resources for strategic purposes.


Mobility-as-a-Service (MaaS) Strategy

Businesses have enough to worry about — budgeting, employee training and retention, sales goals, competition … the list goes on and on. Trying to take on the complexities and costs of full-scale enterprise mobility programs in-house can be a huge headache. Mobility-as-a-Service (MaaS) programs are designed specifically to ease those pains and solve common business challenges when it comes to rolling out business tools for the workforce.

Perhaps more importantly, MaaS can be a major factor in the business strategy toolkit in regard to client experience, brand reputation, the efficiency of labor, and cost savings. When determining whether to invest in MaaS, it’s helpful to consider the overall business mobile application strategy toolkit that comes with it.

Cost Savings

Rolling out enterprise mobility management programs in-house takes significant up-front investment. The cost of the devices themselves is just the beginning — device configuration (particularly if there’s a customized integration or software that’s needed for business operations), employee onboarding and training, and security measures all need to be factored into the initial budget.

With mobility-as-a-service, companies pay a flat monthly fee based on the hardware, software, and services selected, and budgeting is much more predictable. It’s essentially a program where companies do not need to assume the individual costs of supporting and securing mobile devices.

MaaS programs can be launched by a business unit leader as an annual budgeting expense, rather than factored into capital budgeting. Depending on the services selected, a department head could roll-out a program more “under-the-radar” without having to prepare cost justification and await approval on a large capital spend request.

Efficiency of Labor

IT teams are typically wearing a dozen different hats as it is. Depending on the IT-personnel-to-employee ratio, implementing a mobile device program for the workforce can be a huge labor burden for the IT team that puts all other projects on hold. Projects like these can be a major distraction from the larger organizational cloud and security strategy that the team needs to focus on. It takes significant labor hours to research appropriate devices, customize the software and applications needed for business operations, train employees on usage and security, monitor device maintenance, and act as help-desk support for users.

MaaS providers take all of that off the in-house team’s shoulders. A team of highly trained experts specializing in enterprise mobility management collaboratively work with and augment organization stakeholders to handle the R&D and recommend the best equipment based on the company’s requirements; procure, deploy, and configure the devices; handle support tickets on an ongoing basis; and take care of all device maintenance. This frees up internal roles to work on revenue-generating and strategic projects.

Competing priorities and interests among IT and procurement efforts can muddy-up a mobile strategy. With MaaS, all of that is clarified and simplified, keeping the mobile strategy aligned and transparent.

Brand Reputation and Customer Experience

Tech equipment is notorious for short lifespans. Whether evolving technology makes software and operating systems incompatible, devices are cracked or dropped in water, or a technological advancement proves to be a more effective or efficient prospect, at some point the devices that have been rolled out to employees will need to be replaced. Having outdated, busted or slow-moving customer-facing devices gives brands a bad look.

With MaaS, companies can stay ahead of the game with built-in refreshes for new devices. This helps keep the customer experience fresh and keeps the retailer at the forefront of trends and new technologies. If devices need to be repaired, a temporary replacement can be deployed while the original device is serviced and returned with fast turnaround time, significantly reducing downtime. The MaaS provider can recommend and perform preemptive maintenance to reduce the need for replacements.

Align Expenses with Projected ROI

As with almost all large-scale business programs, ROI is one of the primary success metrics. It can be difficult to attain a positive ROI metric with a capital investment such as enterprise-level equipment purchases — at least not for some time. But by then, the equipment has already depreciated, required time-consuming upgrades, or potentially undergone replacement entirely.

Because MaaS doesn’t require a capital investment, it’s less expensive up front, and ROI can be realized much sooner on a monetary level. As another example, mobile POS devices increase receivables by collecting money right at the point of transaction, and payback can be measured in months, speeding up the process. Using MaaS, several ROI accelerators can be identified and recommended by the service provider as part of a suite of solutions.

Contact TRG to learn more about mobility-as-a-service and how TRG’s expertise can solve your business challenges.

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About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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