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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

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3 Ways Mobile Tech Enables Cost Optimization in Retail

Curbside pickup and buy online, pickup in store (BOPIS) have exploded in popularity during the pandemic. For many consumers, they become the new normal. Is your hardware making the mark when it comes to fast order fulfillment? 

 

*Article reposted with permission from Spectralink. 

As states begin to relax stay-at-home orders and allow retailers to enter phased reopening, retail stores continue to face challenges and threats to their profitability. Department stores and other discretionary retail are still struggling with lowered consumer demand, massive shifts in purchasing patterns, and demand for more diverse order fulfillment methods. Meanwhile, grocery stores are seeing disproportionate demand for lower-margin goods, along with an uptick in delivery and pickup services that further eat into profitability.

These challenges are compounded by increased costs to meet new requirements, including building infrastructure changes to enable social distancing, increased cleaning and sanitizing costs, and IT investments to enable BOPIS and curbside pickup. While these costs can add up, the costs are outweighed by the risk of not investing in the necessary tools to adapt to the new normal.

Cost Optimization in Retail’s New Normal

To weather this storm and position themselves for the future, retailers are seeing the need to optimize costs to ensure they are getting the most value from their existing and future investments. One of the ways retailers are doing this is by choosing smart mobile technologies that augment the capabilities of their staff, increase operational efficiency, and reduce costly errors.

Below are three ways mobile technology–particularly handheld devices and enterprise smartphones–can help retailers better optimize their costs and get more out of their existing staff and technology investments.

1. Augment Staff Capabilities

Mobile phones connect your teams to one another, ensuring staff can effectively collaborate, manage tasks, and deliver positive customer experiences–both in the store and at the curbside. As stores reopen, your staff will need to do more, including cleaning and sanitizing more frequently, monitoring store capacity, and ensuring safe distances between staff and customers. Equipping these employees with smartphones can help augment the capabilities of your staff by empowering them to effectively balance their traditional job duties with these new responsibilities.

2. Increase Operational Efficiency

Operational efficiency has always been critical to retail success, but the stakes for getting it right are higher than ever. Smart mobility empowers associates to work smarter, faster, and more collaboratively.  A retail-optimized mobility solution like Spectralink can help you gain measurable efficiencies by enhancing in-store communication, better coordinating staff, improving task management, and optimizing inventory and distribution management.

3. Reduce Costly Delays and Errors

Mobile technology can also reduce the risk of delays and errors that can erode customer loyalty. For example, fulfilling BOPIS and curbside pickup orders quickly and accurately is essential to maintaining customer satisfaction–not to mention facilitating social distancing by limiting the length of time a customer must spend waiting in the store. With smart mobility solutions, store associates can be immediately notified when an online order comes in, so they have the time and information needed to fill the order and prepare it for in-store or curbside pick up. By facilitating fast and accurate order fulfillment, smart mobile tech can help you retain your customer base, garner customer referrals, and maximize revenue potential.
 

•••

ABOUT SPECTRALINK

Spectralink delivers secure, cost-effective mobile communication solutions that empower enterprises to streamline operations, increase their revenues and deliver a positive customer experience – each and every time. Since 1990, Spectralink has deployed millions of devices worldwide across the retail, healthcare, hospitality and manufacturing sectors – providing workers with the industry’s most efficient, in-building
communications.

ABOUT TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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