From Breakdown to Breakthrough: How TRG’s Smart Repairs Helped Refurbish an Auto Giant’s Supply Chain

The Problem

Drivers, dealers and mechanics rely on this national brand for aftermarket automative products. To keep their customers satisfied, they have developed a strong national footprint and hundreds of depots. 

These operations rely heavily on dependable, in-store and back-end logistics hardware—part of a complex supply chain tech ecosystem. Unfortunately, their RF terminal fleet was more than 16 years old, with a 60% failure rate leading to constant repairs and costly downtime. 

The real kicker? There was minimal bandwidth and even less budget available for the sort of large-scale endpoint upgrade required to get back on track. 

This brand needed more than just a vendor. They needed a partner with the expertise to extend the hardware lifecycle, reduce replacement costs and maintain the speed of their business.  

They needed TRG. 

The Process

 

With a challenging budget and a ticking clock, we kicked off this partnership with a comprehensive audit of the client’s existing fleet. From handheld scanners to rugged mobile computers, we evaluated which devices could be revitalized through our hardware refurbishment services and which should be retired. 

Rather than defaulting to full replacements, we supplied cost-effective refurbished hardware tailored to the unique needs of the automotive industry. Not only was this approach cost-efficient, it also aligned with the distributor’s commitment to sustainability and efficiency. 

We also leveraged our logistics hardware repair and depot services, allowing the distributor to send in damaged equipment for timely fixes and upgrades; and our proprietary hardware lifecycle management platform gave their team real-time visibility into inventory, repairs and deployments across all locations, streamlining their IT asset management. 

The result? A seamless ecosystem of refurbished IT equipment and endpoint support that empowered this Companies IT and operations teams to seize control of their future. 

The ROI

 

Ultimately, this distributor was able to extend the technology lifecycle of their hardware by another four years while reducing downtime with refurbished devices; proving they could pull off a smart IT spend without sacrificing performance.  

With our help, the Companies devices are functioning better than they have in a very long time. And when they do fault, we get them repaired and back in action fast. 

As a result, operations are at an all-time high. And with unified endpoint management offering a clear view of their hardware lifecycle, they now experienced fewer surprises and greater operational control.  

Today, when problems do arise, they aren’t met with panic. They are met by TRG.