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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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The 3 ways to extend your technology lifecycle

The technology lifecycle of your endpoints doesn’t need an expiration date.  

Zebra-OmnichannelLet’s set the scene. You established a proper technology lifecycle management (TLM) plan, but times are getting tough.  

You’re not in a place where you can waste spending on new devices or unnecessary upgrades to your existing endpoints. Then, this blog is for you.  

And if you haven’t developed a TLM plan, you need to examine the framework. 

Keep reading to find out the three ways you can extend your technology lifecycle while spending smart.

1. Frequent repairs 

Contrary to popular belief, you don’t need to buy new endpoints every three years. Just make sure you repair them in a timely manner before they get too worn, and they’ll maintain operability.  

Now you’re probably wondering what your repair options are. We’ll tell you. There are two main options: Depot and Time & Materials (T&M). Depot repairs are contractual endpoint repair services within the scope of your needs. Time & Materials are rather the opposite. If you need a certain number of devices repaired with a certain solution, under a certain timeframe, T&M is the way to go.   

Something else to know about endpoint repairs is that they don’t have to cost you operational uptime. Organizations from small-to-enterprise levels often invest in a spares pool. A spares pool is a repository of devices that your Managed Service Provider (MSP) keeps on hand at all times. You start the repair process for an endpoint, and a unit from your spares pool is immediately sent out.  

2. Constant software updates 

Don’t forget to update your endpoints. Updated software will allow your endpoints to run at full-speed and eliminate downtime. In the age of automatic updates, your devices can receive updates directly from their charging ports at your warehouse, store, etc. You could even rely on an MSP for a Unified Endpoint Management (UEM) partnership. UEM allows MSPs to manage and update all your endpoints at once, and you don’t have to click your heels twice. These updates can be scheduled in off hours, so your organization spends that time where it matters most. There are other ways you can facilitate endpoint management solutions, but we won’t get into that now. Read this blog instead.  

3. Employee training 

When’s the last time you held an employee training session on proper endpoint etiquette? Don’t fib, the answer is likely never—and that’s okay. Well, not really. Conducting team workshops on where to store devices, what tools should be best used for what tasks and more will drastically increase the lifecycle at hand. Once you host the training, try new digital signage tools to remind your team of things like handling tips and storage locations. 

Extending your technology lifecycle shouldn’t be tiresome.  

We know implementing new solutions like depot repairs can be hard to navigate, that is until we step in.  

Explore how to extend your technology lifecycle with us here.  

 

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