We turned a 60% failure rate to 0%.
The Retailer and Automotive Parts Distributor's RF terminal fleet was over 16 years old and its 60% failure rate caused constant repairs and disrupted operational uptime.
CUSTOMER SINCE: 2020
DESCRIPTION: Automotive Part Distributor and Retailer
This organization is relied on by manufacturers to distribute and sell after-market automotive products. Day-in and day-out their customers are searching for parts so this company cannot afford delayed operations. When the distributor noticed the failures of their current fleet, they started to panic. These endpoints were implemented in 2007 and continued to operate with outdated software systems.
The distributor’s minimal bandwidth and budget left little to no room for upgraded endpoints and systems.
When our team got word of the issues, we spared no time designing an optimized solution. TRG never says no to a challenge, there was just one not-so little problem: spend.
As the distributor’s budget varied, we knew we would have to help them spend smart.
Lucky for them, we’re experts at that. We’re masters of crafting the perfect solution to ensure our customers can get the technology and services that they need at a cost that won’t make them sweat.
The distributor assessed industry leaders for the right solution. The distributor didn’t know any better than to evaluate competitors offering brand-new technology—but we did.
TRG went old school. We uncovered a stock of used equipment of their requested manufacturer and device type.
Used equipment provided a cost-effective alternative to brand-new purchases.
With this fleet of endpoints, the distributor was able to maximize their investments and complete all customer sales without hesitation.
Our competition never stood a chance. After presenting our game plan, the distributor had no doubt TRG could not just get the job done but knock it out of the park.
TRG shattered the competition with our solution that saved them 60%.
After providing them with the proper technology, we made sure their software was upgraded.
We were able to provide exactly what the customer needed from our stock of refurbished equipment. TRG’s engineers paired high memory Android mainboards with all new body shells, screens, triggers and keypads to match the customer’s requirements. The conversion included loading the client’s software, battery and stylus, along with TRG’s guarantee that we stand behind the equipment with an unmatched warranty.
Today, the distributor and retailer’s operations are at an all-time high.
TRG currently manages their reverse logistics and provides additional maintenance and support for their fleet of endpoints.
The technology lifecycle of their hardware was extended by four more years.
While this customer relationship started in 2020, there’s no end in sight for the partnership as TRG has crafted bold solutions that allow the distributor to continue to drive their ROI and create a more positive experience for their employees and customers.