1-877-852-8740 | | Help Desk | Global
Our Story Our Team Solutions Industries Resources Contact Us

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos
Contact Us

VIEW Contact Us
1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

How old school technology saved a customer $1 Million

After solving a major logistics issue for our client, they gave us a challenge that perfectly aligned with our core strength in refurbished equipment.

We turned a 60% failure rate to 0%.

The Retailer and Automotive Parts Distributor's RF terminal fleet was over 16 years old and its 60% failure rate caused constant repairs and disrupted operational uptime. 

CUSTOMER SINCE: 2020

DESCRIPTION: Automotive Part Distributor and Retailer

SERVICES:

  • Forward Logistics
  • Reverse Logistics
  • Maintenance & Support
  • Unified Endpoint Management (UEM) 

PRODUCTS:

  • Barcode Scanners & Mobile Computers

THE PROBLEM

This organization is relied on by manufacturers to distribute and sell after-market automotive products. Day-in and day-out their customers are searching for parts so this company cannot afford delayed operations. When the distributor noticed the failures of their current fleet, they started to panic. These endpoints were implemented in 2007 and continued to operate with outdated software systems.  

The distributor’s minimal bandwidth and budget left little to no room for upgraded endpoints and systems.  

When our team got word of the issues, we spared no time designing an optimized solution. TRG never says no to a challenge, there was just one not-so little problem: spend. 

THE PROCESS

As the distributor’s budget varied, we knew we would have to help them spend smart.  

Lucky for them, we’re experts at that. We’re masters of crafting the perfect solution to ensure our customers can get the technology and services that they need at a cost that won’t make them sweat.  

The distributor assessed industry leaders for the right solution. The distributor didn’t know any better than to evaluate competitors offering brand-new technology—but we did. 

TRG went old school. We uncovered a stock of used equipment of their requested manufacturer and device type.  

Used equipment provided a cost-effective alternative to brand-new purchases.  

With this fleet of endpoints, the distributor was able to maximize their investments and complete all customer sales without hesitation. 

Our competition never stood a chance. After presenting our game plan, the distributor had no doubt TRG could not just get the job done but knock it out of the park. 

TRG shattered the competition with our solution that saved them 60%. 

After providing them with the proper technology, we made sure their software was upgraded.  

We were able to provide exactly what the customer needed from our stock of refurbished equipment. TRG’s engineers paired high memory Android mainboards with all new body shells, screens, triggers and keypads to match the customer’s requirements. The conversion included loading the client’s software, battery and stylus, along with TRG’s guarantee that we stand behind the equipment with an unmatched warranty. 

THE ROI

Today, the distributor and retailer’s operations are at an all-time high. 

TRG currently manages their reverse logistics and provides additional maintenance and support for their fleet of endpoints.  

The technology lifecycle of their hardware was extended by four more years.

While this customer relationship started in 2020, there’s no end in sight for the partnership as TRG has crafted bold solutions that allow the distributor to continue to drive their ROI and create a more positive experience for their employees and customers.  
Ready to experience the TRG difference?
We'd love to learn more about your objectives and discuss how we can help you accelerate projects, drive application success, improve employee and customer experience and maximize ROI.
Request a Quote
Schedule a Call
31390 Viking Parkway
Westlake, OH 44145

1-440-250-9970
1-877-852-8740
Contact Us
SOLUTIONS RESOURCES SERVICEHUB HELP DESK
NEWSLETTER SIGN UP TERMS & CONDITIONS PRIVACY NOTICE RETURNS
©2023 trg all rights reserved