1-877-852-8740 | | Help Desk | Global
Our Story Our Team Solutions Industries Resources Contact Us

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos
Contact Us

VIEW Contact Us
1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Provider of technology solutions for parks and recreation applications

When a government-focused POS software developerwanted to add hardware to its offerings for clients, TRG stepped up with hardware support and more.


TRG’s POS Solutions knocks it out of the park for parks and recreation applications


CUSTOMER SINCE: 2018

DESCRIPTION: Provider of Technology Solutions for Parks and Recreation Applications

INITIAL INQUIRY: POS Hardware

SERVICES:

  • New Hardware

  • Staging, Kitting & Deployment

  • Key Injection

  • Wireless Services

  • Onsite Services

  • Managed Logistics

  • Spares Pool Management

PRODUCTS: 

  • Barcode Scanners

  • Tablets

  • Printers

  • POS Systems & Payment Terminals 

  • Media & Consumables

The Problem

Our customer is a software developer that has developed a technology solution for parks and recreation applications. With more than 20 years of experience and over 5 million transactions processed per year, the platform helps its users improve overall operations, grow revenue and ease transaction flow. 

Historically, the company’s sales opportunities had been limited by its lack of hardware support - customers preferred to work with platforms that offered a more comprehensive, all-in-one solution. To ensure it would be able to better compete in the marketplace and quote larger opportunities, the company knew it needed to find a hardware partner to support its efforts. In addition, because many of its customer locations are located in remote areas, the company realized that it could differentiate itself by providing wireless connectivity services.

The Solution

The software developer chose to partner with TRG for these efforts — not only because of our broad range of capabilities but also because of our Ohio-based headquarters, near where its newest opportunity had arisen. This was favorable to its customer as it ensured we would be able to maintain a next-day SLA in the event that any onsite support was required.

For this first deal and eventually many others, our team worked closely with the software developer to design and execute the POS hardware and wireless connectivity strategy. We first evaluated each location’s connectivity via onsite surveys and provided hardware cabling as well as LTE SIM cards, ensuring that each location would have the infrastructure needed to optimize operations.

We also provided all hardware needed for the program, including payment terminals, touchscreen monitors, barcode scanners and laser printers. All devices are staged, kitted and deployed by our team - first configured with all required software and settings and then shipped to the correct location, ensuring it arrives ready to use out-of-the-box. Additionally, we provided key injection (a critical service that gives each device in the program a unique ID) for each payment terminal and traveled to each destination to manage the installation of all systems.

On an ongoing basis, we provide the customer with spares pool management, ensuring that a working device is sent to locations that have sent a device in for repair so the impact on operations is minimized. We also provide all media and consumables.

The Result

Thanks to our hardware support, the software developer has been able to pursue and win larger opportunities. We look forward to continuing the partnership for many years to come.

If you find yourself facing similar challenges — whether internally due to the need for a stronger hardware partner or externally to enhance your own customer support — contact us today to learn more about our capabilities and to develop a solution designed to help you achieve your goals.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

Interested in all things retail?
We're proud to help retailers of all sizes accomplish their mobility, POS and payment objectives. Click through to learn more about our retail solutions and browse other retail resources.
Retail Solutions
Retail Resources
31390 Viking Parkway
Westlake, OH 44145

1-440-250-9970
1-877-852-8740
Contact Us
SOLUTIONS RESOURCES SERVICEHUB HELP DESK
NEWSLETTER SIGN UP TERMS & CONDITIONS PRIVACY NOTICE RETURNS
©2023 trg all rights reserved