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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

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Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Leading fabric and crafts retailer

When this leading fabric and crafts brand needed retail support services for 1,000 stores and eventually distribution centers, TRG stepped in to assist.


Crafting a Retail Support Services Program for a Leading Crafts Retailer


CUSTOMER SINCE: 2008

DESCRIPTION: Leading Fabric and Crafts Retailer

INITIAL INQUIRY: Retail Support Services

SERVICES: 

  • New & Refurbished Hardware 

  • Equipment Rental

  • Staging, Kitting & Deployment

  • Key Injection

  • Depot Repairs

  • Managed Logistics

  • Spares Pool Management

  • MDM/UEM Support

  • Wireless Services

  • Onsite Services

PRODUCTS:

  • Barcode Scanners

  • Tablets

  • Printers

  • POS Systems & Payment Terminals 

  • Wireless Access Points (APs) & Networking Equipment

  • Media & Consumables

  • Mobile Device Management (MDM) Software

The Problem

Our customer is a leading fabric and craft retailer with more than 1,000 store locations and several distribution centers across the country. Our relationship began as the company was evaluating vendors for a retail support services program. We connected with their team and discussed how we could assist in this effort.

The Solution

Initially, the company was looking for help with spares pool management, depot repairs, managed logistics and device replacement. After evaluating several vendors, the company chose to partner with TRG, and we provided those retail support services for several years, ensuring their stores had the support they needed to operate seamlessly. For units that were out-of-warranty or covered under our in-warranty repair authorizations, we performed the repair ourselves. If the item was in-warranty or we were not authorized, we managed the logistics to and from the OEM. We also provided spares pool management – maintaining and managing a pool of ready-to-ship devices from our state-of-the-art facilities.

In 2013, the company decided to expand our relationship to include three of its distribution centers. We provided them with new and refurbished barcode scanners, handheld computers and wearable/hands-free devices. We also expanded the scope of our repair program to include the distribution centers, ensuring their hardware program was always up and running.

Because many of these devices were screenless, several TRG team members travelled to France to participate in OEM training and become certified on these products. As a result, we now manage these devices faster and more cost-effectively than any other provider, ensuring our American customer didn’t have to rely on international support for this particular technology. We also began offering onsite preventative and emergency repair services so the company wouldn’t have to ship devices or wait for spares to be dispatched. Instead, one of our team members travels to the store or distribution center to oversee the service.

Recently, the company engaged our team to expand their retail support services and hardware program. We added more devices to the distribution center and retail store support agreement. We were also selected as their supplier of choice for a brand-new barcode scanner and point-of-sale (POS) fleet.

We were also engaged to manage all key injections for the company’s payment terminals, which gives each device a unique identity for tracking and security purposes. To ensure this aspect of the program operates seamlessly, we also support the company with managed logistics and ongoing spares pool management.

Taking a proactive approach, we partnered with the brand on a semi-annual preventive maintenance program for the printers used in the distribution centers. Our team visits their facilities twice a year to clean, calibrate, and test each printer. This helps to identify any issues before they become real problems that cause downtime and unexpected costs. We handle any issue, repair, update or upgrade onsite immediately.

We are also now supporting the company with our wireless services. We began with an onsite survey at their national headquarters to identify wireless connectivity issues, fine-tune the performance of the wireless infrastructure, implement our recommendations and improvements and measure performance. With greater connectivity, team members and devices at their facility benefit from faster speeds and fewer connection challenges. We then completed surveys in 20 of their retail stores and continue to partner with them on additional  locations. 

Most recently, we began assisting the company with their mobile device management (MDM) platform. With more than 7,000 licenses under management, the platform ensures that all devices are properly managed and secured, and TRG ensures the company is leveraging the system to its full potential.

The Result 

As a result of our work together, TRG currently has over 45,000 pieces of equipment under management for this brand’s retail locations and distribution centers. With more than a decade of strong partnership between us, the company is now able to maintain its operations in stores, its warehouses, and even its headquarters more efficiently.

We have assisted them in expanding their retail support services to include newer hardware and will continue to support them with device repair and technology refreshes as needed. We’re grateful to this leading branding for their trust and look forward to working with them for years to come. 

If your organization is looking for a new partner to help expand or better manage your retail support services, contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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