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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Large food and beverage industry network

Learn how we built a more reliable distribution company hardware program for one of the largest food and beverage industry networks in the U.S.


Quenching The Solutions Thirst For This Large Food & Beverage Industry Network


CUSTOMER SINCE: 2018

DESCRIPTION: Large Food and Beverage Industry Network

INITIAL INQUIRY: Hardware Support

SERVICES: 

  • New & Refurbished Hardware

  • Staging, Kitting & Deployment

  • Depot Repairs

  • Managed Logistics

  • Online Asset Management

  • Software Development

  • Help Desk

  • MDM/UEM Support

PRODUCTS:

  • Barcode Scanners & Mobile Computers

  • Tablets

  • Mobile phones (standard and rugged)

  • Laptops

  • Mobile Device Management (MDM) Software

  • Media & Consumables

The Problem 

TRG was first connected to one of the largest master distribution networks in the U.S. food and beverage industry a few years ago. At the time, its distribution company hardware program wasn’t getting the support it needed from the current provider. Thanks to our previous working relationships with leaders in the organization, we had established ourselves as a trusted partner and were asked to provide support across a variety of areas.

With more than 18,000 endpoints throughout their facilities and no visibility into their hardware program, it was clear that a solution was needed right away. However, to help build trust and demonstrate that we were the best provider to meet their needs, we first partnered with them on a short-term pilot so they could trial our capabilities.

The Solution

Immediately, it was clear that TRG could improve their distribution company hardware program and establish the visibility and analytics needed to evaluate and optimize its operations. 

The company had a wide range of hardware needs for its program. Our team was able to help procure and deploy these devices, which included handheld scanners, vehicle-mounts, tablets and phones (both standard and rugged) and laptops. We also worked with them on a hybrid program, in which we helped them transition from legacy hardware to newer devices that were not only more cost-effective but also performed much better in a warehouse setting.

To ensure the company had the support they needed at all times, we also began providing a variety of managed services as part of the distribution company hardware program. This involved nearly every solution that TRG provides, ranging from depot repairs and staging/kitting/deployment to our buyback program. For units that were out-of-warranty or covered under our in-warranty repair authorizations, we performed the repair ourselves. If the item was in-warranty or we were not authorized, we managed the logistics to and from the OEM. Whenever new equipment is needed, our team purchases the devices, takes care of all staging and kitting, and then sends it to the appropriate facility. In total, TRG has provided support for nearly 6,000 mobile devices.

Improving Transparency for Long-Term Success

Visibility was critical to our customer. Because they weren’t getting this with their previous partner, our team made it a point to support this effort. Our first step was to partner with them on the evaluation and eventual upgrade of their existing mobile device management (MDM) platform . By having greater visibility into and control over their mobile device fleet, they were able to more effectively understand device usage and conditions, any repair needs and associated costs and other critical data points needed to keep the program running smoothly.

In all that we do for this customer’s distribution company hardware program, transparency is paramount. By leveraging our online asset management platform, ServiceHub, the customer maintains real-time access to repair, logistics and asset management data and reporting - including work performed on or updates made to hardware, services completed and more. Before working with TRG, they had to request the information, wait to receive it and then get support in translating it. We were able to save them this administrative and time-consuming headache.

The Result 

Today, we continue to support this master distribution network and grow the relationship. We are starting to support them with media and consumables, providing them with a more attractive price for the large amount of labels and signage they use each and every day. Our relationship with this company is a true example of the value of partnership and how our team delivers at every step. We have become a trusted extension of the company’s internal resources and a reliable partner in their operational success. We conduct quarterly business reviews to identify new opportunities, discuss achievements and potential improvements and ultimately deepen our working relationship.

We’re grateful to this company for their trust and look forward to supporting them for many years to come. If your organization is looking for a more reliable managed services  partner, contact us today to learn more about how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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