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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

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Global Trucking Manufacturer

Over 10 years later, we continue to support this global trucking manufacturer with its global and local hardware needs.


Driving Optimal Performance With TRG's Wheel of Solutions For This Global Trucking Manufacturer


CUSTOMER SINCE: 2009

DESCRIPTION: Global Trucking Manufacturer

INITIAL INQUIRY: Hardware Repair

SERVICES: 

  • Depot Repairs

  • Managed Logistics

  • Onsite Services

  • Help Desk

PRODUCTS:

  • Barcode Scanners

  • Printers

  • Mobile Device Management (MDM) Software

The Problem 

As a provider of hardware solutions for trucking companies and countless others, TRG understands the complex dynamics involved in creating a hardware program that spans the globe and accommodates different hardware requirements per location. When this global trucking manufacturer contacted us for assistance, we immediately put our international expertise to work for their success.

Our relationship with the trucking manufacturer began in 2009. At the time, the company was working with several different hardware manufacturers directly. Our scope began in the U.S. as the company sought to consolidate onsite repair services across nearly 30 facilities across the country. 

The Solution 

TRG began serving as a central point of contact for the management of the company’s printers and barcode scanning equipment, and shortly thereafter, began providing help desk support for this technology. 

Despite the complexity and size of this transition, TRG was able to maintain the company’s productivity and performance levels. There were no hiccups in the process due to devices not being available or as a result of devices being in repair for too long, and employees were able to continue using the hardware they needed while staying focused on their goals.

By consolidating hardware repairs and help desk support with one provider, the trucking manufacturer has been able to save a significant amount of money — $700,000 to $800,000 per year, on average.

Not long after the initial transition was complete, we were asked to provide ongoing service and support for new hardware purchased directly from an OEM. Most of these new hardware purchases — printers, scanners, truck mounts, etc. — begin in Europe where the company is headquartered. Their corporate office identifies and reviews new hardware, then makes recommendations to U.S. locations on what equipment to purchase. 

Once procured and installed, TRG provides support and performs onsite evaluations, managing more than 4,000 handheld devices and printers in total. For units that are out-of-warranty or covered under our in-warranty repair authorizations, we perform the repair ourselves. If the item is in-warranty or we are not authorized, we manage the logistics to and from the OEM. 

We also provide replacement parts for various devices. Prior to working with TRG, the company would have had to rely on several different suppliers and partners for support in this area. Thankfully, they now have a single source for replacement parts and service. As a result, lead time has improved dramatically, allowing employees to get their devices repaired and operating faster than ever.

The Result 

After more than 10 years of providing hardware solutions for our trucking partner and its many locations throughout the U.S., we continue to support this manufacturer with its global and local hardware needs. The TRG team is grateful that this trucking manufacturer has relied on our expertise, and we look forward to providing hardware solutions for years to come. 

If your organization — global or national — identifies with the challenges, needs, and goals discussed here, know that the TRG team is here to support you.
We’re experts in managing device programs for organizations of all sizes. Whether you’re a local business with only a few locations, or an international global enterprise with hundreds of locations and global challenges, our team is fully capable of supporting your hardware, software, and service needs.

Contact TRG today to learn how we can help.

•••

About TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way. Learn more about why The Difference Is Us at www.trgsolutions.com.

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