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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM) Security Services
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories Videos

Contact Us

VIEW Contact Us

Expanding a National Retailer's Warehouse

When a national retailer doubled their warehouse space, they soon recognized the need to upgrade legacy devices and ensure the rollout was efficient, effective and economical.

More Space Requires More Support from a Managed Mobile Services Partner

 

 

CUSTOMER SINCE: 2017

DESCRIPTION: National Outdoor Equipment Retailer

SERVICES:

  • Refurbished Hardware

  • Deployment Services

  • Managed Logistics

  • Device Repairs

  • Wireless Services

PRODUCTS:

  • Barcode Scanners & Mobile Computers

Retailers that increase the size of their warehouse have numerous factors to consider beyond the physical buildout itself. TRG recently worked with a leading outdoor equipment company as they doubled their warehouse space. While the retailer enjoyed the extra space, they quickly discovered that their legacy handheld devices could not keep up.

E-commerce is the core of their business, with 80% of sales generated from their extensive online store. Just as they were transitioning to their new warehouse, the pandemic began and increased demand for sporting equipment. As online orders surged, they struggled to process the influx of orders while using the antiquated equipment.

Having a Managed Mobile Services Partner in Your Corner

The retailer had been a long-time customer of TRG. Prior to the move, TRG had helped the customer extend the life of their legacy handhelds. By actively repairing and refurbishing devices, the customer had successfully kept their 10 to 15-year-old mobile computers in service. During busy seasons, the company supplemented their permanent fleet with device rentals, which were sent fully kitted and ready to use out-of-the-box, eliminating virtually all set-up time and maximizing productivity.
 
However, as the customer began operating out of the new facility, it was clear their existing tech infrastructure was not equipped to handle the increased square footage. Mobile devices struggled to maintain network connectivity across the entire warehouse, causing confusion and wasted time. TRG initially conducted remote wireless site surveys, then followed-up with an in-person evaluation. This effort identified tweaks to the system that mitigated most of the connection drops, but the legacy devices still ran slow. Ultimately, the customer decided it was time to upgrade their fleet and turned to TRG for guidance.

Upgrading Legacy Equipment Improves Overall Warehouse Efficiency

One benefit of partnering with a managed mobile services partner is the opportunity to test devices from multiple manufacturers while working through a single point of contact. TRG configured and shipped demo devices from several top manufacturers for testing. After a 30-day in-house demo, the customer decided to purchase Honeywell CK65s and CT40s for use in the warehouse for inventory purposes. The CT40s are specifically used as a wearable for picking smaller items.
 
With the increased demand brought on by the pandemic, the customer evaluated their shipping and receiving operations and decided to upgrade the devices used in these workflows as well. The customer was still using large, rugged handhelds for shipping and intake, which was limiting their efficiency. Many of the company’s key products are oversize, bulky items such as mountain bikes, skis and snowboarding equipment. Warehouse staff was exerting unnecessary energy to pick the devices up and down while handling these large boxes.
 
TRG introduced the customer to the ProGlove MARK 2 hands-free scanner, a light and small yet rugged device. These devices incorporate a wearable scanner that weighs less than the average smartwatch—only 1.41 ounces. With smaller, wearable technology, warehouse staff was no longer slowed down by weighty devices. The MARK 2 streamlined the company’s shipping and intake processes, eliminating inefficiencies and enabling them to smoothly process the increased workload without adding staff.
 
The MARK 2 barcode scanner pulls its settings directly from the server, which meant the customer was able to use the new equipment within two minutes of taking it out of the box. The devices can fully charge within two hours, which means virtually no charging downtime, and improved the customers’ scanning with its ability to perform up to 3,000 scans per charge. The financial investment in the new devices is protected by the MARK 2’s IP43 rating against dust and water, as well as its ability to withstand up to 50 drops from 6.5 feet onto concrete. The customer can rest easy knowing they are outfitted with some of the most durable equipment on the market.

Making Device Rollout Efficient, Effective and Economical

By partnering with TRG, this customer was able to troubleshoot and resolve wireless network issues and later rollout new devices in an efficient, effective and economical manner. Without proper guidance, the transition could have been very disruptive to their business, particularly at a critical time when they were already struggling to keep up. With years of experience with this customer and numerous other customers and device manufacturers, TRG was able to help identify the most effective device for their workflows and negotiate the best price from the manufacturer. The customer’s fleet is now set up to support their success for the next five to 10 years, and TRG will continue to support them as they grow.
 
At TRG, we pride ourselves on being an extension of our customers’ in-house teams. In partnership with leading OEMs like ProGlove, we leverage a proven track record to reduce, if not completely eliminate, headaches during equipment upgrades.

Contact us today to identify the mobile computing device(s) that will minimize disruptions and maintain operational stability as demands grow. Let us help you facilitate intelligence-based workflows across your entire operation and increase the efficiency of your retail warehouse.

ABOUT TRG

TRG is a global managed solutions provider focused on mobility, point of sale and payments. With facilities across the United States, Canada and Europe, we provide the most comprehensive suite of lifecycle management services – from warehouse to boardroom and deployment to retirement. Our mission is to Make Technology Simple, helping customers accelerate projects, drive application success, improve employee/customer experience and maximize ROI. We’re relentless in our drive to find innovative, effective ways to enhance customer operations and challenge conventional thinking along the way.

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