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Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM)
Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

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Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories
Contact Us

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1-877-852-8740 HelpDesk Global

Our Story

Our success contributes to (and requires!) continued growth and innovation - in our team, operations and service offerings. We continually adapt alongside our customers to best support the changing technological landscape.

VIEW Our Story
Our Evolution The TRG Difference Our Culture Virtual Tours Careers at TRG

Our Team

When you partner with TRG, you're working with a team of passionate, innovative and talented individuals who are dedicated to helping customers solve their problems and achieve their goals.

VIEW Our Team
Leadership Team Sales Team

Solutions

We provide the industry's most comprehensive suite of lifecycle management services designed to accelerate projects, drive application success, improve employee & customer experience and maximize ROI.

VIEW Solutions
Evaluate & Plan Mobile Maturity Assessments (MMAs) Technology Transformation Wireless Site Surveys PIN & Key Management Security Assessments
Procure New or Refurbished Equipment Mobility as a Service (MaaS) Permanent Fleet or Seasonal Rental Software Development
Deploy Staging, Kitting & Configuration Onsite Installation & Training Payment Terminal Key Injection
Manage Unified Endpoint Management (UEM) Support Services Repairs & Managed Logistics Spares Pool Management 24/7/365 Help Desk Support Online Asset Management via ServiceHub Onsite Service & Maintenance Technology Lifecycle Management (TLM)
Retire & Dispose Equipment Buyback Asset Disposal Hard Drive & Tape Destruction Payment Terminal Key Destruction

Industries

From warehouse to boardroom, we've established a proven track record with over 5,000 customers of all sizes and across all industries.

VIEW Industries
Field Service & Delivery Healthcare Hospitality & Restaurants Manufacturing Retail Transportation Warehouse & Distribution

Resources

Stay in the know on all things TRG and learn more about trends and best practices in enterprise mobility, point of sale and payment processing.

VIEW Resources
Blog Posts eBooks Events News Success Stories

Contact Us

VIEW Contact Us

Returns Policy



TRG loves nothing more than helping you achieve your mobility, point of sale and payments goals to 110% satisfaction, but we also understand some things are outside of your control. In the event the unfortunate occurs and you need to return a product, we're here to help. The guidelines below have been made available to provide clarity and instruction to help you through the process.
  • Any product(s) not rejected by written notification to TRG within 5 calendar days of receipt is considered accepted by customer on the date of delivery
  • All returned products must include a valid Return Material Authorization (RMA) issued by TRG and be received within the approved period to be considered eligible for credit
  • Products received to TRG, manufacturer or vendor without a valid RMA may be refused and returned to customer without credit being provided
  • Requests for exchange / replacement product must be included with initial request for RMA
  • Equipment sold “AS-IS” is not eligible for return

RMA Eligibility Requirements

  • Eligibility of all returns are subject to manufacturer and / or vendor terms / allowances
  • Successful RMA review requires a completed RMA Request Form and subsequent RMA reference issued by TRG
  • Products deemed misused, abused or otherwise damaged due to mishandling may not be eligible for RMA consideration

RMA Process

  • Request to initiate an RMA review by contacting your TRG Account Manager or Support Team
  • Review process may take up to 5 business days and a determination will be provided by email
  • If an RMA is approved for a return, detailed instructions will be provided with the approval email
  • If an RMA is denied for a return, a reason for the denial will be provided via email
  • RMA approvals are typically valid for 14 days from issuance, however manufacturer / vendor requirements may affect the timeframe
  • Returned product(s) will be inspected upon receipt, and credit may take up to 30 days to issue from the date of receipt

Shipping

  • All shipping expenses will be the responsibility of the requester if the return is due to customer ordering error
  • Prepaid shipping arrangements may be provided by TRG for returns required due to TRG error and will be provided at the time of RMA approval
  • Replacement / exchange orders will be shipped with the same priority as the originating order unless specified at the time of RMA review

Non-Defective RMA

  • TRG provides a 30-day standard return policy from the date of product receipt, subject to manufacturer restrictions
  • All non-defective returns must be made with the product in the same condition as shipped by TRG, containing all original packaging and documentation
  • The returns product(s) must be in resalable condition with the factory seal intact and be returned complete with all accessories and components
  • A restocking fee equal to 35% of original sale price may apply in the form of reduced credit
  • Products arriving opened or re-taped are not eligible for full return credit and may be subject to a 50% restock fee based on condition

Defective / DOA RMA

  • Products that will not function at the time of first use may be considered DOA
  • Immediate notification must be made to TRG within 48 hours of identifying a DOA situation
  • TRG reserves the right to recover and inspect any product assumed defective to validate product condition
  • Products found to be defective / DOA due to mishandling or abuse are not eligible for credit or exchange and will be returned at Customer expense
  • In certain cases, the manufacturer may require direct inspection of the product before deeming eligible for repair or credit

Manufacturer Restrictions

  • TRG may assist in coordinating manufacturer requirements for return service or warranty
  • Any manufacturer requirements / restrictions may apply and will vary between manufacturers / vendors
  • Custom configurations and special-order items are not eligible for return or exchange
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