Necesitaban optimizar la funcionalidad de los terminales y el rendimiento de los informes, mejoramos sus operaciones.
CLIENTE DESDE: 2010
DESCRIPCIÓN: Proveedor líder de productos y soluciones MRO
SERVICIOS:
PRODUCTOS:
- Ordenadores portátiles
- Impresoras
- Tabletas
- Software de gestión unificada de puntos finales (UEM)
- Materiales y etiquetas
El principal proveedor mundial de productos y soluciones MRO atiende a usuarios finales de casi todos los mercados a través de un método de distribución multicanal. Con más de una docena de centros de distribución, confían en una serie de dispositivos para gestionar los complejos requisitos de inventario de casi 30.000 productos. Al comprender las aplicaciones únicas dentro de una industria específica, son capaces de ofrecer opciones, comodidad y experiencia para satisfacer las necesidades de los clientes.
The company’s industrial supplies are fundamental to the assembly process in industrial motion, fluid power, flow control and other automation technologies. It’s critical for MRO supplies to be stocked at the appropriate level. If a part is exhausted at a facility, production can be halted resulting in a huge financial loss for their customers.
As a support and supply hardware distributor, they have an internal sales department and a fulfillment division to serve customers. Their internal sales team has several unique requirements in order to accurately quote customers, while their fulfillment division is responsible for maintaining proper inventory levels for thousands of products across 430 service centers. The distinct needs of these two divisions create inefficiencies and challenges with equipment management. The complexity of their business requires an enterprise mobility partner who can keep their internal operations aligned and effectively support their customers.
The company turned to TRG, who could offer a wide variety of both new and refurbished equipment—scanners, mobile computers, industrial printers and other rugged devices—and provide a comprehensive suite of lifecycle management services to more seamlessly maintain the fleet.
Learn how TRG supports this customer with device procurement, configuration and staging, migrations, onsite repair services and more.
Soluciones para centros de distribución que eliminan ineficiencias
Los centros de distribución están sometidos a una gran presión para optimizar sus operaciones y acelerar el cumplimiento de los pedidos. El cliente opera centros de distribución ubicados en cuatro continentes y pone énfasis en el cumplimiento rápido y preciso para lograr la función crítica de los suministros MRO. La estrategia correcta de gestión de equipos y activos garantiza que cada instalación pueda contribuir al éxito de la empresa.
Soporte Break/Fix para dispositivos heredados
The customer initially turned to TRG for break/fix support for legacy devices at their distribution centers. TRG helped extend the life of older equipment to maintain device and data continuity. As the equipment aged, additional maintenance and repairs led to a contract for repair services. This later grew to include managed logistics which allowed the customer to focus on MROs instead of managing repairs.
TRG has also supported them through several significant upgrades. As 5G networks started to roll out, providers began announcing they were working to free up bandwidth by phasing out 3G networks. With a sunset date of February 2022, TRG helped the customer get ahead of this by working with them to upgrade their fleet to 4G.
Migración de Windows a Android
The transition from Windows to Android was another obstacle as Microsoft had ended support for all remaining versions of Windows. They were able to smoothly navigate without having to leverage their own IT team. Any issues that arose while migrating apps or coding/re-coding software were resolved by utilizing TRG’s bench.
Continuidad de los dispositivos para informes coherentes
As equipment from various manufacturers reached end of life, the customer needed support purchasing and servicing their legacy equipment to maintain device continuity, which is crucial for consistent reporting. They partnered with us to purchase several hundred devices ranging from commercial grade to rugged. By capitalizing on TRG’s comprehensive suite of lifecycle management services, they were able to streamline device management and operations efficiently.
With device continuity a priority, the customer purchased a mix of pre-owned, refurbished and brand-new devices with TRG's guidance. The new equipment is covered under manufacturer’s warranty and the service contract supports pre-owned and refurbished devices. By leveraging TRG's wide breadth of services the customer is able to have all solutions in their enterprise sourced, procured and supported by a single point of contact.
Centro de atención al cliente para reparaciones eficientes
Las reparaciones de equipos se gestionan a través del Service Hub de TRG, una solución patentada desarrollada internamente por TRG en la que los clientes pueden enviar reparaciones y realizar un seguimiento del progreso en tiempo real, lo que les proporciona un único panel de cristal para su flujo de trabajo.
TRG gestiona todos los dispositivos del cliente que necesitan servicio. Esto abarca desde la realización de reparaciones de impresoras in situ hasta la supervisión de los problemas cubiertos por la garantía. Cuando es necesario enviar los equipos para su reparación, TRG gestiona la logística coordinándose directamente con el fabricante, lo que permite al cliente centrarse en sus prioridades internas. Una vez finalizadas las reparaciones, los dispositivos se devuelven a TRG, donde un técnico inspecciona y prueba el equipo antes de devolverlo al almacén del cliente.
Software de emulación de terminal: Conexión de trabajadores móviles con sistemas host
Con miles de piezas que sirven de apoyo a máquinas industriales de numerosos sectores, los representantes de ventas del cliente trabajan en entornos difíciles y tienen requisitos únicos sobre el terreno. El acceso a datos específicos del cliente en tiempo real garantiza que puedan ofrecer precios precisos en un instante. Los representantes de ventas a menudo utilizan dispositivos en condiciones extremas, como almacenes subterráneos o minas, por lo que los dispositivos deben ser capaces de obtener información sobre productos y precios en modo offline.
Custom Software Development
To effectively run their devices under these conditions, the customer determined that custom software development was needed. Prior to working with TRG the customer had engaged a third party to write this code, but they did not retain ownership over the intellectual property. With time, this became an issue when updates or fixes were needed.
Throughout the course of a year and a half, TRG dedicated more than 3,500 hours to provide the customer with new code that they could own entirely. The software was written in a way to make it easier for the customer to manage and maintain internally, ensuring their operations wouldn’t continue to rely on improvements from a third party. The custom development work gives devices the capability to provide live lookups with real-time pricing for each individual customer they service.
Gestión de dispositivos para una empresa global
TRG also sources, procures and supports equipment that is essential to keeping the customer’s enterprise efficient. Swift on-site repairs keep the printers in their warehouses operational while avoiding costly downtime. TRG’s media and consumables team provides the customer with complete solutions for all packaging, identification or tracking label needs.
TRG configures and kits all new hardware for new hires, then ships it directly to the employee preloaded with all software required. Since moving this task from in-house teams to TRG, the customer has freed up valuable internal resources. Additionally, TRG manages the recovery of company devices when employees separate from the company.
Encuentre un socio con una amplia gama de servicios
For over 10 years, TRG’s breadth of services has allowed the customer to support their complex enterprise on multiple fronts with just one point of contact. For all procurement, device buyback, software development or on-site repair needs—they only have one call to make, and they know that TRG will be on the line and ready to help. Partnering with TRG gave the customer the resources and expertise to solve numerous issues during the course of this relationship.
Póngase en contacto con nosotros hoy mismo para obtener más información sobre cómo nuestro software de emulación de terminal y otros servicios de movilidad empresarial pueden ayudar a su empresa.
ACERCA DE TRG
TRG es un proveedor global de servicios gestionados de propiedad privada que gestiona el ciclo de vida completo de todos los puntos finales de la empresa. Nuestra misión es liderar el futuro de la tecnología empresarial impulsando soluciones de punto final audaces con un enfoque de éxito o fracaso.